This six-month fixed-term post sits within PA Housing's Housing for Older People schemes, where the coordinator is the day-to-day presence for residents. The work covers community events, intensive housing management and home visits, safeguarding, and watching over repairs and communal areas. Hybrid working and a 28-hour week distinguishes the role, which also feeds into investment planning with Asset Management. A driving licence and a DBS check are needed, as the post involves visiting residents at home.
What the job involves
- Build relationships with residents across the Housing for Older People schemes
- Organise and support community activities and engagement events that promote wellbeing and independence
- Provide intensive housing management, including home visits, advice, signposting and tenancy sustainment support
- Identify and escalat[e] safeguarding concerns for vulnerable residents
- Manage enquiries and complaints, resolving issues promptly
- Monitor repairs, estate services and the condition of communal areas
- Complete and maintain Individual Personal Emergency Evacuation Plans (iPEEPs)
- Work with Asset Management to assess schemes, support investment planning and improve value for money
Experience
- Experience in housing, neighbourhood management, tenancy management or a similar customer-focused setting
- Experience working directly with residents, including older people or vulnerable adults
- Experience identifying and responding appropriately to safeguarding concerns
Skills & knowledge
- Strong communication and relationship-building skills, including managing difficult conversations
- Proactive, solutions-focused approach to spotting service improvements
- Good organisational and IT skills, managing information accurately across a varied workload
Checks & eligibility
- Standard or enhanced DBS check
- Driving licence
What’s offered
- High street discount schemes
- Health cash plans
- 26 days' annual leave, rising to 29 after three years, with the option to buy more
- Flexible bank holidays
- Car leasing scheme
- Hybrid working, with about two to three days a week in the office once settled
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Neighbourhood Coordinator (Leasehold) employer: PA Housing
At PA Housing, we pride ourselves on being an excellent employer that values safety, collaboration, and professional growth. Our hybrid work culture fosters flexibility while providing ample opportunities for career development in the vital field of fire safety remediation. Join us to make a meaningful impact in enhancing resident safety and enjoy the benefits of working in a supportive environment dedicated to high-quality outcomes.
