At a Glance
- Tasks: Support residents in sustaining their tenancies and maximise their income through tailored advice.
- Company: Join PA Housing, a compassionate organisation focused on people, not just properties.
- Benefits: Enjoy competitive salary, flexible working, health cash plans, and generous annual leave.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Make a real difference in residents' lives while building strong community relationships.
- Qualifications: Experience in housing or customer-focused roles with strong communication skills.
The predicted salary is between 36943 - 36943 £ per year.
Help residents build secure futures by giving them the support they need to stay in their homes. We're looking for a compassionate and customer-focused Tenancy Sustainment Officer to join our team and make a real difference to residents' lives. Working closely with residents, colleagues and partner organisations, you'll provide practical advice and tailored support to help people sustain their tenancies, maximise their income and navigate the challenges of welfare reform. This is an exciting opportunity to build positive relationships, empower residents to achieve financial stability and wellbeing, and play a key role in helping people thrive in their homes and communities.
What you'll be doing:
- Support residents to sustain their tenancies through tailored advice and practical interventions.
- Help residents maximise their income by identifying benefit entitlement and supporting claims, appeals and backdated applications.
- Carry out home visits, financial assessments and agree affordable payment plans where required.
- Signpost residents to specialist support services, including debt advice, grants and hardship funding.
- Build strong relationships with local authorities, the DWP and external agencies to secure the best outcomes for residents.
- Deliver welfare reform advice, financial inclusion initiatives and community advice sessions.
- Maintain accurate case records, monitor outcomes and work collaboratively with colleagues to manage complex cases.
- Promote excellent customer service while identifying opportunities to improve services and resident outcomes.
What we're looking for:
- Experience supporting customers in a housing, welfare, financial inclusion or customer-focused environment.
- Good knowledge of welfare benefits, welfare reform and financial inclusion.
- Understanding of housing management, rent arrears and tenancy sustainment.
- Excellent communication and relationship-building skills with the ability to support residents facing challenging circumstances.
- Strong organisational skills with the ability to manage a varied caseload and meet performance targets.
- Experience working with external agencies and partner organisations to deliver positive customer outcomes.
- A proactive, empathetic and resilient approach with excellent problem-solving skills.
- A full UK driving licence and access to a vehicle for business use.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
This role requires the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.
Tenancy Sustainment Officer (Midlands) - London, Surrey or Midlands employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer that values compassion and community impact. Our supportive work culture fosters employee growth through flexible working arrangements, generous leave policies, and a commitment to professional development, all while empowering you to make a meaningful difference in residents' lives across the Midlands. Join us to be part of a team that prioritises respect, integrity, and accountability, ensuring that your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer (Midlands) - London, Surrey or Midlands
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at PA HOUSING.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from PA HOUSING!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like PA HOUSING, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at PA HOUSING or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer (Midlands) - London, Surrey or Midlands
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to PA HOUSING:Before hitting send, make sure to tailor your application specifically to PA HOUSING! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at PA HOUSING
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
