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- Tasks: Manage service charge cycles, budgets, and support residents with queries.
- Company: Join PA Housing, a people-focused organisation committed to integrity and accountability.
- Benefits: Enjoy competitive salary, flexible working, health plans, and generous leave.
- Other info: Dynamic team environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference by ensuring transparency and fairness for residents.
- Qualifications: Experience in finance or service charge roles; strong Excel skills required.
The predicted salary is between 31557 - 32899 ÂŁ per year.
Do you enjoy working with numbers and making sure things are clear, accurate, and fair for customers? We’re looking for a detail-focused and customer-driven Service Charge Officer to join our team at PA Housing. This is a great opportunity to play a key role in delivering accurate and transparent service charges that residents can trust. You’ll be involved in the full service charge cycle from setting budgets to producing year-end accounts while working closely with colleagues across the business and supporting residents with their queries. If you enjoy problem-solving, working with data, and making complex information easy to understand, this could be the perfect role for you. This isn’t just about numbers it’s about helping residents understand their charges and ensuring we deliver value for money.
What’s in it for you:
- In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role.
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing:
- Deliver the full service charge cycle, including budgets, year-end statements, and reconciliations
- Validate service charge costs and ensure accurate allocation across schemes
- Investigate and resolve variances, working with stakeholders to understand differences
- Produce clear and transparent communications for residents about their service charges
- Review invoices, accruals, and prepayments to ensure financial accuracy
- Work closely with auditors and support year-end processes
- Manage a portfolio of schemes and attend site visits to support resident queries
- Collaborate with teams across housing, finance, and estates to ensure a joined-up service
- Support development teams with setting service charges for new schemes
- Identify opportunities to improve processes, accuracy, and value for money
What we’re looking for:
- Experience in a service charge, finance, or accounting role (ideally within housing)
- Understanding of service charge legislation or keen to develop your knowledge
- Confidence working with financial data and analysing complex information
- Strong Excel and Microsoft Office skills
- Ability to communicate clearly and explain financial information in a simple way
- Organised and able to manage multiple deadlines
- Enjoy working collaboratively with both finance and non-finance colleagues
- Proactive, “can-do” attitude and a focus on continuous improvement
- AAT qualified or currently studying (or equivalent experience)
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
Service Charge Officer - Leicester in Lincolnshire employer: PA HOUSING
Contact Detail:
PA HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer - Leicester in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research PA Housing, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your numbers game! Since the role is all about service charges and financial accuracy, brush up on your Excel skills and be ready to discuss how you've handled similar tasks in the past.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would explain complex financial information to residents. Being able to communicate clearly is key, so have some examples ready to showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at PA Housing.
We think you need these skills to ace Service Charge Officer - Leicester in Lincolnshire
Some tips for your application 🫡
Show Your Numbers Game: Since this role is all about working with numbers, make sure to highlight your experience in finance or service charge roles. We want to see how you've tackled budgets and reconciliations before!
Keep It Clear and Simple: When explaining your experience, remember to keep it straightforward. We love candidates who can break down complex financial info into easy-to-understand terms, just like you’d do for our residents.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the skills and experiences that match what we’re looking for in a Service Charge Officer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at PA HOUSING
✨Know Your Numbers
As a Service Charge Officer, you'll be working with financial data daily. Brush up on your understanding of service charge legislation and be ready to discuss how you've handled budgets or reconciliations in the past. This will show your potential employer that you’re not just familiar with numbers but can also apply your knowledge effectively.
✨Communicate Clearly
Since the role involves explaining complex financial information to residents, practice simplifying your explanations. Think of examples where you've made complicated data easy to understand for others. This will demonstrate your ability to communicate clearly, which is crucial for this position.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified and resolved discrepancies in financial data. Highlight your analytical skills and how you collaborated with colleagues to find solutions. This will showcase your proactive attitude and ability to work well with others.
✨Be Ready to Discuss Continuous Improvement
PA Housing values continuous improvement, so come prepared with ideas on how processes could be enhanced. Think about any previous experiences where you’ve implemented changes that led to better accuracy or efficiency. This will reflect your commitment to delivering value for money and improving services.