At a Glance
- Tasks: Lead operational delivery of repairs and ensure high service standards across PA Housing properties.
- Company: Join a leading housing organisation committed to quality and community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with significant influence on strategic direction and operational excellence.
- Why this job: Make a real impact on community living by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in repairs management and strong leadership skills required.
The predicted salary is between 80897 - 84335 € per year.
As Head of DLO, you will lead the operational delivery of responsive repairs across PA Housing properties within the Midlands, ensuring services are delivered safely, efficiently and in line with legislative and regulatory requirements. You will be responsible for maintaining homes to a consistently high standard, including oversight of damp and mould works, while driving service performance, value for money and continuous improvement. This is a senior leadership role focused on delivering a high-performing Direct Labour Organisation (DLO) service. You’ll ensure teams are well coordinated, customer experience is excellent, and satisfaction levels consistently reach top quartile. You will also influence the strategic direction of the service, embedding strong governance, compliance and operational excellence.
This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.
Some of the key tasks and responsibilities include:
- Lead the operational delivery of the DLO service across the Midlands, ensuring repairs are completed to agreed timescales and quality standards
- Oversee responsive repairs, voids, and damp and mould works, ensuring compliance with legislation and best practice
- Embed strong performance management across DLO teams, ensuring KPIs, productivity and service standards are achieved
- Drive service improvements through performance analysis, root cause investigation and continuous improvement initiatives
- Ensure residents receive an excellent customer experience and that satisfaction levels remain within the top quartile
- Provide visible leadership to operational teams, promoting a culture of accountability, safety and high performance
- Manage DLO budgets, ensuring effective cost control, forecasting and value for money
- Ensure compliance with health and safety legislation, CDM requirements and organisational policies
- Build strong relationships with internal teams, contractors and external stakeholders
- Represent PA Housing at meetings with residents, local authorities, auditors and statutory bodies
To be successful in this role, we’d be looking for the following:
- Significant experience leading repairs, maintenance or DLO operations within housing or similar environments
- Strong knowledge of responsive repairs, damp and mould, and building safety requirements
- Experience managing operational performance, budgets and large multi-disciplinary teams
- Good knowledge of legislation, regulation and ACOPs covering maintenance services
- Strong leadership and stakeholder engagement skills with the ability to influence at all levels
- Experience delivering service improvements and driving high performance
- Good technical knowledge across maintenance disciplines and direct delivery models
- Strong financial awareness with a focus on value for money
- Professional qualification in a relevant technical discipline desirable
Head of Service Delivery - DLO - Leicester in Lincolnshire employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As the Head of Service Delivery in Leicester, you will benefit from hybrid working arrangements, competitive salary progression, and the opportunity to lead a dedicated team in delivering high-quality housing services. Our commitment to continuous improvement and excellent customer experience ensures that you will play a vital role in making a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery - DLO - Leicester in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven performance improvements or managed teams effectively. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Service Delivery - DLO - Leicester in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Service Delivery role. Highlight your experience in leading repairs and maintenance operations, and don’t forget to showcase your knowledge of legislation and compliance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven service improvements and managed teams effectively. Let us know how you can contribute to our mission at PA Housing.
Showcase Your Leadership Skills:As a senior leader, we want to see your leadership style in action. Include examples of how you've built strong teams and fostered a culture of accountability and high performance. This will help us understand how you can lead our DLO service to success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at PA HOUSING
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs, damp and mould issues, and building safety requirements. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also passionate about delivering high-quality service.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a DLO or similar environment. Think about times when you’ve driven performance improvements or managed budgets effectively. This will help demonstrate your capability to lead operational delivery successfully.
✨Understand the Company Culture
Research PA Housing and their values. Be ready to discuss how you can contribute to their mission of providing excellent customer experiences and maintaining high standards. Showing that you align with their culture can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their current challenges in service delivery or how they measure success. This not only shows your interest but also gives you a better understanding of what’s expected in the role.
