At a Glance
- Tasks: Support residents to live independently and manage their housing needs.
- Company: Join a community-focused organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working, health plans, and generous leave.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact in people's lives while building meaningful relationships.
- Qualifications: Experience in housing or customer service is a plus; empathy is key.
The predicted salary is between 18702 - 19496 £ per year.
Job reference: NLD-002203
Salary: £18,702 rising to £19,496 after probation, for 25 hours per week
Closing date: 09/07/2026
Location: Wolsey Building
Employment type: Permanent
Hours Per Week: 25 Plus Sleep ins
Additional role requirements: As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check.
Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters? We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment. This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.
What’s in it for you…. In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing……
- Deliver day-to-day housing and scheme management to support residents’ independence
- Monitor rent accounts and support residents to manage payments and avoid arrears
- Work closely with Adult Social Care, support providers, and external partners
- Respond to emergency calls and carry out welfare checks when needed
- Support tenancy processes including sign-ups, viewings, and compliance
- Maintain communal areas and oversee contractors to ensure a safe, clean environment
- Build strong relationships with residents, providing advice and resolving issues
- Encourage and support community engagement and social activities within the scheme
What we’re looking for: You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment. We’re particularly interested in someone who:
- Has a good understanding of housing management or experience in a similar setting
- Is confident communicating with a wide range of people, including vulnerable residents
- Can balance empathy with professionalism when handling sensitive situations
- Is organised, able to prioritise tasks, and comfortable working independently
- Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
- Is comfortable using IT systems and keeping accurate records
- Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
- Speaks Asian language (desirable)
If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Disclosure and Barring Service: This role requires the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
Scheme Officer in Leicester employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in our community. Our supportive work culture fosters personal and professional growth, offering flexible working arrangements, generous leave policies, and a commitment to employee wellbeing. Join us in a role that not only allows you to support residents in leading fulfilling lives but also provides you with the opportunity to thrive in a dynamic and compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Officer in Leicester
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at PA HOUSING.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from PA HOUSING!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like PA HOUSING, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at PA HOUSING or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Scheme Officer in Leicester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to PA HOUSING:Before hitting send, make sure to tailor your application specifically to PA HOUSING! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at PA HOUSING
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
