At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in home moves and lettings.
- Company: Join PA Housing, a forward-thinking organisation dedicated to improving lives.
- Benefits: Enjoy competitive salary, flexible working, health cash plans, and generous leave.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Make a real difference by helping residents find their homes quickly and smoothly.
- Qualifications: Experience in team leadership and strong organisational skills are essential.
The predicted salary is between 36051 - 37583 € per year.
We’re looking for a motivated and organised Home Moves Hub Team Leader to join our Customer Service Directorate at PA Housing. This is a key leadership role where you’ll oversee a busy administration hub supporting our Voids, Lettings, Decants, and Home Moves services. You’ll lead a team delivering high-quality administrative support, ensuring processes run efficiently, data is accurate, and customers receive a seamless experience. If you enjoy managing people, improving processes, and delivering great service, we’d love to hear from you. This isn’t just about managing admin — it’s about driving performance, improving customer journeys, and helping residents move into homes quickly and smoothly.
What’s in it for you:
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity.
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing:
- Lead, support, and develop the Administration Hub team to deliver a high-quality service across Voids, Lettings, Decants, and Home Moves
- Allocate and prioritise workloads, ensuring tasks are completed accurately, efficiently, and on time
- Provide day-to-day supervision, coaching, and performance management, including 1:1s and development planning
- Oversee key processes such as void turnaround support, property advertising, tenancy changes, and customer communications
- Act as the first point of escalation for complex queries, supporting the team to resolve issues quickly and effectively
- Monitor performance against KPIs, using data and insight to drive improvements
- Ensure systems and records are accurate, up to date, and GDPR compliant
- Work closely with internal teams and partners to ensure a smooth, joined-up service for residents
- Promote a strong customer-first culture, ensuring every interaction is professional and solution-focused
- Identify opportunities to improve processes, streamline workflows, and enhance efficiency
- Produce management reports and performance data for senior stakeholders
- Support onboarding and training of new team members
What we’re looking for:
- Have experience leading or supervising a team in an administrative or customer-focused environment
- Have strong organisational skills and can manage competing priorities
- Are confident using systems and working with data to monitor performance
- Have excellent attention to detail and take pride in accurate work
- Are a strong communicator who can motivate, support, and influence others
- Have experience handling complex queries and supporting problem-solving
- Are customer-focused and committed to delivering excellent service
- Have knowledge of housing processes such as lettings, voids, or decants (desirable)
- Are proactive, adaptable, and always looking for ways to improve
- Bring a positive, “can-do” attitude and enjoy leading from the front
Home Moves Hub Team Leader in Leicester employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer that values our team members and their contributions. As a Home Moves Hub Team Leader, you'll enjoy a supportive work culture that prioritises employee well-being with benefits like health cash plans, flexible working arrangements, and generous annual leave. We are committed to your professional growth, offering opportunities for development and a collaborative environment where you can make a real impact in enhancing the customer experience for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Home Moves Hub Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for those interviews! Research the company and the role inside out. We want you to be able to showcase how your skills align with their needs, especially in leading teams and improving processes.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to feel confident and articulate when discussing your experience and how you can drive performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Home Moves Hub Team Leader in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Home Moves Hub Team Leader role. Highlight your leadership experience and how it aligns with our customer service goals. We want to see how you can drive performance and improve processes!
Show Off Your Organisational Skills:In your application, give examples of how you've managed competing priorities in previous roles. We love candidates who can juggle tasks efficiently while keeping everything on track, so let us know how you do it!
Be Data Savvy:Since this role involves monitoring performance against KPIs, mention any experience you have with data management or reporting. Show us how you’ve used data to drive improvements in your past roles – we’re all about making informed decisions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at PA HOUSING
✨Know Your Stuff
Make sure you understand the key responsibilities of a Home Moves Hub Team Leader. Familiarise yourself with housing processes like lettings, voids, and decants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve improved processes or resolved complex issues. Be ready to discuss your approach to coaching and performance management, as this is crucial for the role.
✨Emphasise Customer Focus
Since this role is all about delivering excellent service, be prepared to talk about your customer-first mindset. Share specific instances where you’ve gone above and beyond to ensure a seamless experience for customers, and how you’ve handled challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, current challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
