At a Glance
- Tasks: Lead a team to enhance customer service in home moves and lettings.
- Company: PA Housing, a supportive organisation focused on community impact.
- Benefits: Permanent contract, hybrid working, health cash plans, and generous annual leave.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 € per year.
PA Housing is seeking a motivated Home Moves Hub Team Leader to oversee their Customer Service Directorate in Leicester. This key leadership position involves managing a team that supports Voids, Lettings, and Home Moves services.
Responsibilities include:
- Ensuring high-quality service
- Performance monitoring against KPIs
- Enhancing customer journeys
The role offers a permanent contract, hybrid working, and various perks including health cash plans and extensive annual leave.
Home Moves Hub Lead - Customer Service & Ops in Leicester employer: PA HOUSING
PA Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Leicester. With a focus on high-quality service delivery, team leaders are empowered to make impactful changes while enjoying benefits such as hybrid working, health cash plans, and generous annual leave. Join us to be part of a dynamic team dedicated to enhancing customer journeys and making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Home Moves Hub Lead - Customer Service & Ops in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at PA Housing or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in customer service. Think about how your experience aligns with managing teams and enhancing customer journeys. We want you to shine!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific examples where you improved service quality or met KPIs. Numbers speak volumes, so don’t be shy about sharing them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Home Moves Hub Lead - Customer Service & Ops in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team leadership. We want to see how your skills align with the Home Moves Hub role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this position and how you can enhance customer journeys. We love seeing genuine enthusiasm for the role.
Showcase Your Leadership Skills:In your application, emphasise any previous experience managing teams or projects. We’re looking for someone who can inspire and lead, so share examples of how you've successfully motivated others in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PA HOUSING
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in the context of home moves and lettings. Brush up on key performance indicators (KPIs) relevant to the role, as you'll want to demonstrate your knowledge of how to monitor and improve team performance.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer journeys. Be ready to discuss how you motivate your team and handle challenges, as this role is all about leadership in a customer-focused environment.
✨Emphasise Customer-Centric Mindset
PA Housing is all about enhancing customer journeys, so think of specific instances where you've gone above and beyond for customers. Highlight your approach to ensuring high-quality service and how you would implement that in the Home Moves Hub.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's current challenges and goals. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding hybrid working and employee perks.
