At a Glance
- Tasks: Be the friendly voice helping residents with their housing queries and support.
- Company: Join PA Housing, a people-focused organisation dedicated to excellent service.
- Benefits: Enjoy competitive salary, health plans, discounts, and generous annual leave.
- Other info: Flexible working hours available with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 32105 - 32105 £ per year.
Are you the kind of person who thrives on making things better for others? Do you love solving problems, supporting people, and being the friendly, knowledgeable voice at the end of the phone (or webchat)? At PA Housing, we're not just about properties; we're about people, and we're on the lookout for someone who shares our passion for excellent service.
We're looking for a Customer Services Coordinator to join our brilliant team. This isn't your average customer service job; this is about being a key point of contact for our residents, taking ownership of queries and providing advice, support and resolution across a wide range of housing services. If you want to work somewhere that's committed to doing things better, this could be the role for you.
Please note: This role involves working a shift pattern between Monday and Friday, 8am to 8pm, with a rota'd Saturday shift from 9am-12pm and Sunday shift 10am-2pm. We have various hour contracts available (full time and part time hours) - more details to be discussed during interview.
What's in it for you? In addition to a competitive salary, you'll enjoy a range of great benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years (plus the option to buy more)
- Flexible working options
Customer Services Coordinator - Leicester employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the communities we serve. Our Antisocial Behaviour Officers enjoy a supportive work culture that prioritises employee well-being and professional growth, with generous benefits such as flexible working arrangements, health cash plans, and ample annual leave. Join us in London or Surrey to be part of a passionate team committed to creating safer neighbourhoods and enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator - Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PA HOUSING. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PA HOUSING before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator - Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PA HOUSING:Your cover letter is your chance to shine! Tell us why you want to work at PA HOUSING specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PA HOUSING!
How to prepare for a job interview at PA HOUSING
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
