At a Glance
- Tasks: Lead the ASB service, tackling complex cases and supporting residents in need.
- Company: Join PA Housing, a people-focused organisation dedicated to community improvement.
- Benefits: Enjoy competitive salary, flexible working, health plans, and generous leave.
- Other info: Dynamic role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in ASB management and strong leadership abilities required.
Can you help create safer, stronger communities where residents feel heard and supported? Are you an experienced ASB professional who knows how to tackle complex cases, lead a team and make a real difference to residents? You will be responsible for helping us prevent, investigate and resolve anti-social behaviour, while making sure residents receive the right support when they need it most. From complex cases and safeguarding to partnership working and enforcement, you'll help us create safer, more sustainable communities where people can feel at home. This isn't your typical 9 to 5. This is a role where what you do genuinely matters. You'll be helping residents through some challenging situations, supporting your team to deliver great outcomes and working for an organisation that's passionate about making things better.
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role.
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you'll be doing:
- Leading a high-performing ASB service focused on positive outcomes for residents and communities
- Overseeing complex, high-risk and sensitive cases, making sure safeguarding and risk management are front and centre
- Working with police, local authorities, safeguarding teams and other partners to tackle ASB effectively
- Supporting enforcement action, legal processes and tenancy interventions where needed
- Using performance information, customer feedback and case reviews to identify where we can do better
- Making sure our service remains compliant with legislation, regulatory requirements and best practice
- Leading, coaching and developing a team so colleagues have the skills and confidence to deliver an excellent service
- Building a culture of accountability, collaboration and continuous improvement
What we're looking for:
- Significant experience in housing management, anti-social behaviour, community safety or a related field
- Experience leading and managing operational teams, with a focus on performance and service improvement
- Strong experience of managing complex and high-risk ASB cases, including safeguarding
- Good knowledge of housing legislation, tenancy management and ASB enforcement powers
- Experience working with police, local authorities, safeguarding agencies and other partners to achieve positive outcomes
- Experience of enforcement action, court processes and legal remedies available to landlords
- Strong communication, influencing and problem-solving skills, with the confidence to make decisions in challenging situations
- A customer-focused and solution-driven approach, with a genuine commitment to creating safer, more sustainable communities
- The ability to use performance data, customer feedback and insight to identify opportunities for improvement
- A supportive leadership style, with the ability to coach, develop and motivate a high-performing team
- A commitment to equality, diversity, inclusion and continuous improvement
- A CIH qualification or relevant professional qualification would be desirable
If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
This role requires the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore, we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
ASB Manager (South East) - Surrey in Kingston upon Thames employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the communities we serve. Our Antisocial Behaviour Officers enjoy a supportive work culture that prioritises employee well-being and professional growth, with generous benefits such as flexible working arrangements, health cash plans, and ample annual leave. Join us in London or Surrey to be part of a passionate team committed to creating safer neighbourhoods and enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land ASB Manager (South East) - Surrey in Kingston upon Thames
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at PA HOUSING.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from PA HOUSING!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like PA HOUSING, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at PA HOUSING or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace ASB Manager (South East) - Surrey in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to PA HOUSING:Before hitting send, make sure to tailor your application specifically to PA HOUSING! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at PA HOUSING
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
