ASB Manager (South East) - Surrey in Kenley

ASB Manager (South East) - Surrey

Job Reference:NLD- Salary:50,425 per annum, rising to 52,569 after probationEmployment Type:Fixed Term

Additional role requirements:
DBS Check
Full UK Driving License and access to vehicle for regular travel

Can you help create safer, stronger communities where residents feel heard and supported?

Are you an experienced ASB professional who knows how to tackle complex cases, lead a team and make a real difference to residents?
Were looking for an Anti-Social Behaviour Manager who can bring expertise, leadership and a real focus on people to our ASB service.

Youll be responsible for helping us prevent, investigate and resolve anti-social behaviour, while making sure residents receive the right support when they need it most. From complex cases and safeguarding to partnership working and enforcement, youll help us create safer, more sustainable communities where people can feel at home.

This isnt your typical 9 to 5.
This is a role where what you do genuinely matters. Youll be helping residents through some challenging situations, supporting your team to deliver great outcomes and working for an organisation thats passionate about making things better.

Please note: This is a fixed term contract

Whats in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What youll be doing

Youll be leading our ASB service and helping make sure residents receive a professional, effective and compassionate response. Youll be:

• Leading a high-performing ASB service focused on positive outcomes for residents and communities
• Overseeing complex, high-risk and sensitive cases, making sure safeguarding and risk management are front and centre
• Working with police, local authorities, safeguarding teams and other partners to tackle ASB effectively
• Supporting enforcement action, legal processes and tenancy interventions where needed
• Using performance information, customer feedback and case reviews to identify where we can do better
• Making sure our service remains compliant with legislation, regulatory requirements and best practice
• Leading, coaching and developing a team so colleagues have the skills and confidence to deliver an excellent service
• Building a culture of accountability, collaboration and continuous improvement

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What were looking for:

Were looking for someone who knows their ASB and can combine professional expertise with strong leadership and a genuine commitment to residents. Youll ideally bring:

• Significant experience in housing management, anti-social behaviour, community safety or a related field
• Experience leading and managing operational teams , with a focus on performance and service improvement
• Strong experience of managing complex and high-risk ASB cases , including safeguarding
• Good knowledge of housing legislation, tenancy management and ASB enforcement powers
• Experience working with police, local authorities, safeguarding agencies and other partners to achieve positive outcomes
• Experience of enforcement action, court processes and legal remedies available to landlords
• Strong communication, influencing and problem-solving skills , with the confidence to make decisions in challenging situations
• A customer-focused and solution-driven approach , with a genuine commitment to creating safer, more sustainable communities
• The ability to use performance data, customer feedback and insight to identify opportunities for improvement
• A supportive leadership style, with the ability to coach, develop and motivate a high-performing team
• A commitment to equality, diversity, inclusion and continuous improvement
• A CIH qualification or relevant professional qualification would be desirable

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.