Interim Third Party Managing Agent Manager

This interim fixed-term post, running to July 2027, sits in PA Housing's Third Party Managing Agents service and oversees the managing agents that deliver services to residents. The role holds those agents to account on contracts, finances, service charges and legal duties, and leads a team of five officers and an assistant. Hybrid working applies, and the post deputises for the Head of Third Party Managing Agents and handles complex disputes and First-tier Tribunal matters. Candidates need a relevant degree or equivalent and a Level 4 professional body qualification or membership.

What the job involves

• Lead, support and develop the Third Party Managing Agents team, managing workloads, performance and priorities
• Oversee managing agent contracts, challenging poor performance and checking contractual, legal, financial and property obligations are met
• Review service charge budgets, spending, invoices and year-end accounts, challenging unreasonable costs
• Monitor statutory consultation and service charge requirements, keeping deadlines and records accurate
• Oversee complex complaints, service charge disputes, legal cases and First-tier Tribunal matters with advisers and internal teams
• Monitor managing agent performance against standards, budgets and KPIs, arranging corrective action where needed
• Build relationships with residents, managing agents and colleagues in Finance, Legal, Repairs, Estates and Customer Services
• Use resident feedback, performance data and lessons learned to improve services and value for money
• Manage escalated operational, financial and reputational risks, escalating decisions where necessary
• Deputise for the Head of Third Party Managing Agents, providing operational leadership and representing the service in meetings

What's required

Qualifications

• Relevant degree or equivalent qualification
• Level 4 or above qualification or membership with a relevant professional body, such as the Chartered Institute of Housing or Institute of Customer Service

Experience

• Managing or supervising a team, supporting colleagues' performance and development
• Delivering leasehold, property management or third-party managing agent services
• Managing performance against service standards, KPIs, budgets or contractual requirements
• Handling complex resident queries, complaints, disputes and stakeholder relationships
• Using data and customer insight to identify issues and drive service improvement

Skills & knowledge

• Strong knowledge of service charges, leasehold responsibilities and housing or property legislation
• Strong financial and numerical skills, reviewing costs and assessing value for money
• Confidence to challenge managing agents constructively, negotiate solutions and elevate risks
• Excellent organisational and communication skills, managing competing priorities and writing clear reports
• Collaborative, resident-focused approach, adapting to changing priorities
• Ability to lead a small operational team and deputise for the Head of Third Party Managing Agents

What's offered

• High street discount schemes
• Health cash plans
• 26 days' annual leave, rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working, approximately two to three days a week in the office once settled
• Optional nine-day fortnight scheme

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