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For Companies At a Glance
- Tasks: Support residents by resolving queries and providing excellent service across various channels.
- Company: Join PA Housing, a people-focused organisation dedicated to improving lives.
- Benefits: Enjoy competitive pay, flexible working, and generous leave options.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong IT skills are preferred.
- Other info: Hybrid working available after probation, with opportunities for career growth.
The predicted salary is between 29870 - 31140 £ per year.
You’ll play a crucial role in supporting our residents and ensuring their experience is as seamless and helpful as possible. Day‑to‑day, you’ll:
Responsibilities
- Respond to resident enquiries via phone, email, webchat, social media, and more
- Resolve a wide variety of housing, repairs, and landlord‑related issues as a first point of contact
- Take ownership of customer queries, ensuring they are passed to the right teams when needed
- Use internal systems and knowledge resources to provide consistent, accurate advice
- Spot opportunities for service improvement and work with stakeholders to make improvements to the service
- Support new build residents by liaising with managing agents and dealing with defect‑related queries
- Ensure customer interactions are logged correctly in our CRM system
- Build lasting relationships with residents through outstanding service and empathy
Who You Are
We’re looking for someone who’s proactive, caring, and always ready to go the extra mile. You don’t need to know everything from day one – we’ll train and support you. Ideally you’ll bring:
- Experience in a customer service role
- Accurate record‑keeping and data input skills
- Strong IT skills, including Microsoft Office
- Familiarity with housing management systems like Northgate (bonus, not a dealbreaker)
- A calm and confident approach when dealing with a wide range of people and queries
- A genuine interest in helping people and improving their experience
What We Offer
We’re proud to offer a workplace that champions respect, integrity, and accountability. If that aligns with your values, we’d love to see your application.
29,870 rising to 31,140 per annum (Pro rata to 21,353) upon successful completion of your probation period – Permanent NEW.
Role involves working a shift pattern between Monday and Friday, 8am to 8pm, with a rota’d Saturday shift from 9am‑12pm and Sunday shift 10am‑2pm. We also have fixed‑term opportunities that may be considered throughout the process.
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years (plus the option to buy more)
- Flexible bank holidays – use them when it suits you
- Car leasing scheme
- Hybrid working after your initial six‑month probation period – flexible to work from home two to three days a week
- Optional nine‑day fortnight working pattern
Salary & Benefits
In addition to a competitive salary, you’ll enjoy a range of great benefits including the above and more.
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Customer Services Coordinator employer: PA HOUSING
Contact Detail:
PA HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PA Housing. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various resident queries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of specific examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories to demonstrate your ability to take ownership of queries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Show Your Passion for People: In your application, let us know how much you care about helping others. Share examples of how you've gone the extra mile in previous roles to support customers or solve problems.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us see your communication skills right from the start!
Highlight Relevant Experience: Make sure to mention any customer service experience you have, especially if it involves resolving queries or using CRM systems. We want to see how your background aligns with what we’re looking for.
Apply Through Our Website: We recommend applying directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at PA HOUSING
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services Coordinator role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving a variety of queries, prepare examples of how you've successfully handled customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach to problem-solving.
✨Emphasise Your People Skills
This job is all about making connections with residents, so be ready to discuss how you build relationships and provide excellent service. Share specific instances where your empathy and communication skills made a difference in a customer's experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how they measure success in the role. This shows you're engaged and serious about wanting to be part of their mission to improve service.