At a Glance
- Tasks: Help residents navigate their home moves and provide expert advice throughout the process.
- Company: Join a community-focused housing organisation dedicated to making a difference.
- Benefits: Competitive salary, flexible working, generous leave, and high street discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact on people's lives while supporting sustainable communities.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 33991 - 33991 £ per year.
Help residents find the right home and build a brighter future. We're looking for a customer-focused Housing Moves Coordinator to support residents through every stage of their home move journey. Whether it's helping someone downsize, facilitating a mutual exchange or supporting a transfer, you'll provide expert advice, practical guidance and a positive customer experience that helps residents make informed housing choices. This is an exciting opportunity to make a real difference to residents' lives while helping us make the best use of our homes, create sustainable tenancies and strengthen our communities.
What’s in it for you:
- In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays - take them when it suits you
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role.
- Optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing:
- Manage a caseload of housing move applications, ensuring residents receive a responsive and customer-focused service.
- Provide advice and guidance on transfers, mutual exchanges, downsizing schemes and other rehousing options.
- Assess housing needs and support residents to make informed decisions about their housing options.
- Work with vulnerable residents, identifying support needs and signposting to specialist services where appropriate.
- Build strong relationships with local authorities, partner agencies and internal teams to achieve positive housing outcomes.
- Support the effective use of our homes by reducing under-occupation, minimising voids and promoting sustainable tenancies.
- Maintain accurate case records and ensure compliance with housing legislation, policies and GDPR requirements.
- Take ownership of customer enquiries and complaints, using feedback to improve services and enhance the resident experience.
What we’re looking for:
- Experience in a customer-facing housing role.
- Good knowledge of housing legislation, allocations, mutual exchanges and tenancy management.
- Excellent communication and relationship-building skills with the ability to support residents through change.
- Experience working with vulnerable customers and managing complex or sensitive cases.
- Strong organisational skills with the ability to manage a varied caseload and competing priorities.
- A proactive approach to problem-solving, with the confidence to make decisions and challenge where appropriate.
- Good IT skills and experience using housing management systems.
- A passion for delivering excellent customer service and helping residents access the homes that best meet their needs.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
Disclosure and Barring Service: This role requires the successful candidate to complete a standard/enhanced DBS check. A standard/enhanced DBS check will show any spent and unspent convictions. This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
Home Moves Coordinator - Leicester in Coalville employer: PA HOUSING
At PA Housing, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the communities we serve. Our Antisocial Behaviour Officers enjoy a supportive work culture that prioritises employee well-being and professional growth, with generous benefits such as flexible working arrangements, health cash plans, and ample annual leave. Join us in London or Surrey to be part of a passionate team committed to creating safer neighbourhoods and enhancing the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Home Moves Coordinator - Leicester in Coalville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PA HOUSING. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PA HOUSING before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Moves Coordinator - Leicester in Coalville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PA HOUSING:Your cover letter is your chance to shine! Tell us why you want to work at PA HOUSING specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PA HOUSING!
How to prepare for a job interview at PA HOUSING
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
