Antisocial Behaviour Officer

Salary: £40,426 per annum, rising to £42,144 after probation

Location: Hybrid - Case House, Surrey or London

Employment type: Permanent

Please note: We're looking for candidates that can cover patches around Surrey and London, specifically North and South East London with other London patches to be announced (subject to change). There will be a requirement to attend our office at Case House office (Walton-on-Thames, KT12 1DZ) for joint team meetings.

Additional role requirements:

• DBS Check
• Full UK License and access to vehicle for travel

Do you want to make a real difference in keeping communities safe and supporting residents when they need it most? We’re looking for a passionate and resilient Antisocial Behaviour Officer to join our Tenancy Management team at PA Housing. This is a rewarding, fast-paced role where you’ll manage ASB cases end-to-end — supporting residents, tackling issues head‑on, and helping create safer, stronger neighbourhoods. You’ll take a victim‑centred, proactive approach, balancing support and enforcement to resolve issues early and effectively. If you’re someone who can build trust, stay calm under pressure, and take action when it matters, we’d love to hear from you. This isn’t just about managing cases — it’s about protecting residents, supporting vulnerable people, and improving everyday life in our communities.

What’s in it for you…. In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two days per week in the office, two days out in the neighbourhoods and one day a week working from home once settled in the role. This is flexible and depends on meeting cycles and board activity.
• Optional nine‑day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Manage ASB cases from start to finish, ensuring a victim-focused and proportionate approach
• Investigate reports of anti-social behaviour, nuisance, harassment, and hate incidents
• Build strong relationships with residents, keeping them informed, supported, and reassured throughout
• Develop action plans with residents, setting clear expectations and maintaining regular contact
• Gather and record evidence to a legal standard, including witness statements
• Take appropriate enforcement action where needed, including warnings, agreements, injunctions, and possession proceedings
• Identify and support vulnerable residents, making safeguarding referrals where required
• Work closely with police, local authorities, and partner agencies to manage risk and improve community safety
• Represent PA Housing at multi-agency meetings such as MARAC and case conferences
• Maintain accurate case records and meet performance targets and service standards
• Contribute to tackling wider issues such as serious ASB, exploitation, and community safety concerns
• Use insight and feedback to improve services and prevent future issues

What we’re looking for: We’d love to hear from you if you:

• Have at least 2 years’ experience in housing, ASB case management, or a similar role
• Have a strong understanding of ASB, safeguarding, and housing legislation
• Are confident managing complex and sensitive cases involving vulnerable residents
• Have excellent communication and mediation skills
• Can build strong working relationships with residents, colleagues, and external partners
• Are organised and able to manage a busy caseload effectively
• Stay calm, resilient, and solution-focused in challenging situations
• Are confident using IT systems and maintaining accurate records
• Have a customer-first mindset and a genuine passion for community safety
• Bring a proactive approach and are always looking for ways to improve outcomes

If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to be you.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

Disclosure and Barring Service: This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. So why do we need to know this information? This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email. We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.