Shared Services Transformation Consultant in Westminster

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

As a Consultant within the Sourcing, IT Strategy and Corporate Services capability at PA, you will be given the opportunity to work on complex and interesting challenges faced by public and private sector organisations in the UK and internationally. You will be trusted to work across diverse programmes with our clients to improve their back-office functions, offering a rare opportunity to build unrivalled expertise and experience.

Key responsibilities:

• Lead or support shared services strategy development, including operating model design, sourcing options appraisal (in-house, outsource, hybrid), and business case development.
• Manage transformation workstreams across Finance, HR, Procurement, and IT shared services, including SI and vendor oversight.
• Align business processes with enabling technology platforms (e.g., SAP, Oracle, Workday, ServiceNow) and AI-powered automation tooling.
• Provide client-side advisory across the full transformation lifecycle — from diagnostic through to hypercare and steady state.
• Support change management, workforce transition, and benefits realisation planning.
• Drive AI-led transformation opportunities — identifying use cases for intelligent automation, agentic AI, and data-driven service delivery within shared services functions.

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Practical industry experience in a Finance, HR, IT, or Procurement leadership or operational role — ideally within a shared services centre or GBS environment – or consulting or advisory experience supporting shared services transformation programmes.

We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply – we'd love to hear from you.

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges.

We're committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.