Senior Service Designer

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 4000 specialists in various sectors. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We operate globally from offices across the UK, US, Netherlands, and Nordics.

Job Description

As our Senior Service Designer, you will champion design excellence in every aspect of our work and firm. You will spearhead challenging, complex, fast-paced, and innovative projects across various clients and sectors, shaping design strategy and implementation whilst solving complex business and design challenges.

This role demands a blend of vision and pragmatism—a leader capable of navigating complex challenges, fostering strong client relationships, and inspiring a global design community. As an outstanding and highly skilled design practitioner with deep-rooted expertise in end-to-end service design across industries and sectors, you will help to define our design future.

What You\’ll Do

1. Lead and Deliver: Lead complex design projects from strategy to execution, managing medium-sized assignments, structuring workstreams, outcomes, and deliverables, identifying and managing risk, and fostering high-performing teams.
2. Design Excellence: Produce exceptional design deliverables across the entire design spectrum. Drive innovation, ensure quality, and consistently meet project deadlines.
3. Strategic Leadership: Build teams that work on complex projects. Shape design approaches, influence client decisions, and mentor design colleagues.
4. Consulting: Balance internal projects with client deliverables, ensuring seamless integration of design and business objectives. Build strong relationships with senior clients and lead proposals.
5. Design Expertise:

• Expertise in end-to-end service design tools and techniques.
• Design and launch of digital products & services.
• Service and Human-Centred Design Principles.
• Design Strategy and Implementation.
• User Research and Usability Testing.
• Prototyping and Wireframing.
• UX/UI Design.
• Visual Design.
• Interaction Design.
• Design Thinking and Innovation.
• Foundational knowledge of deploying AI technologies.

Qualifications

1. A visionary and pragmatic Senior Service Designer with a proven track record.
2. Experience in a client-facing role with strong client relationships.
3. Exceptional communication skills to influence senior stakeholders.
4. Strong analytical skills to synthesize data into actionable recommendations.
5. Experience leading cross-functional teams.
6. A collaborative leadership style focused on mentoring and inclusivity.
7. Comfortable working across all PA industries.
8. Familiarity with current trends in service design and emerging technologies.
9. Strong business acumen with the ability to identify new opportunities.

Hybrid Working

We believe in collaboration and value flexibility too. Our hybrid working model lets you balance work and life, with most roles requiring at least three days a week in the office or on client sites.

Our Recruitment Process: What to Expect

1. Intro Call with the Talent Team (20 mins)
2. First-Stage Interview (45 mins)
3. Portfolio Review (45 mins)
4. Meeting with Our Senior Leadership Team (45 mins)

After the interview process, our hiring team will convene to discuss feedback and make a final decision.

Life At PA

We believe diversity fuels ingenuity. We are dedicated to supporting the physical, emotional, social, and financial well-being of our people.

Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, please contact us.

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