At a Glance
- Tasks: Lead and manage care technology services while driving continuous improvement.
- Company: Dynamic company focused on innovative care technology solutions.
- Benefits: Health perks, generous leave, performance bonuses, and community involvement opportunities.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in adult social care and support better lives.
- Qualifications: Experienced manager with a passion for care technology and strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Flexible working: Guided by the client work and needs, you have autonomy to manage your time and diary to suit your work/life balance. Expected to spend at least 2 days a week in our client offices in Southwest London, with some other limited travel in these areas. Occasional travel to PA's London office in Victoria.
Responsibilities
- Service management: Oversee the management of an operational care technology service. This includes managing referrals for the service, managing and coordinating partner organisations, driving continuous improvement through the service, meeting operational KPIs.
- Team leadership: Manage the service delivery team.
- Risk management: Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability.
- Performance reporting: Collaborate with the Finance and Performance Manager to ensure the accuracy of all detailed service performance reports for internal and client use.
- Operational data analysis: Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
- Stakeholder liaison: Lead operational engagement with service user groups.
- Quality Assurance: Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds the contractual and regulatory (i.e., TSA) standards.
- Service development: Manage assigned projects from initiation to completion and ensuring they align with strategic objectives.
- Service Review: Lead the team on our work to review cases and correspond with service user groups.
- Team collaboration: To work closely with other members of the team to support the continuous progression and development of an innovative approach to care technology.
Qualifications
- Experienced seasoned manager with experience in managing care technology, social care, and health services.
- Proven managerial experience with the ability to inspire others and work effectively in a complex team with diverse stakeholders.
- Proven ability to manage a remote team with different working styles.
- A passion for working in Adult Social Care and supporting people to live better lives.
- A good understanding of the outcomes of care technology.
- Excellent communication skills, with the ability to engage independently with clients and produce high-quality and well-structured reports and documents.
- Strong organisational skills, with a focus on project management and attention to detail.
- Located in, or happy to commute to South West London twice a week.
- Excellent understanding of social care users and their needs.
Benefits
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity-based initiatives.
- Annual performance-based bonus.
- PA share ownership.
- Tax efficient benefits (cycle to work, give as you earn).
EEO Statement
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Operations Service Manager - Care Technology employer: PA Consulting
As an Operations Service Manager in Care Technology at our London office, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and a commitment to community initiatives, we empower our team to balance their personal and professional lives while making a meaningful impact in adult social care. Join us to be part of a diverse workforce dedicated to innovation and excellence in service delivery.
