Business Analyst in Newtownabbey

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Why consider joining our Digital & Data community?

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity.
• You have the option to progress with us on a technical career track.
• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same.
• Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring.
• Deepen your expertise through our culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications.

What you'll do:

• As a Business Analyst, you'll help to develop experience strategies and drive product excellence for our clients.
• Gather and analyse data and insight to define future customer experiences and product features, ensuring they align with user needs and business objectives.
• Work closely with cross-functional teams, bridging the gap between user/business requirements and development teams, promoting agile best practices, and fostering a collaborative environment.
• Support the design of as-is and to-be processes by mapping user journeys, analysing pain points, risks and opportunities for improvement.
• Conduct market and user research, applying techniques like interviews, workshops, and surveys to extract actionable insights and facilitate alignment.
• Translate high-level business needs into detailed user stories, epics, and acceptance criteria, ensuring alignment with strategic goals and technical feasibility.
• Ensure requirements are testable and clearly understood and that there is traceability between requirements, solution and business value delivered.
• Play a key role in Agile teams, participating in ceremonies such as stand-ups, backlog refinements, and sprint reviews, while ensuring work aligns with the project vision and roadmap.
• Use consulting frameworks and tools, such as SWOT analysis, prioritisation matrices, Jira, and Miro, to structure your work and communicate ideas effectively to teams and clients.
• Support qualitative and quantitative analysis to uncover insights and inform decision-making.
• Collaborate with Product Managers, Strategists, Engineering teams and other stakeholders to manage product backlogs, prioritise features, and ensure deliverables meet user and business needs.
• Actively contribute to business development initiatives, including preparing proposals, creating bid content, and supporting account management activities.

This role will provide you with the opportunity to work across diverse industries, develop your consulting and technical toolkit, and build meaningful relationships that drive your career forward.

Qualifications:

• Experience working in a digital environment, with experience across business analysis, consulting, digital strategy or a related role with exposure to requirements gathering, process mapping, and Agile methodologies.
• Comfortable working across all PA industries including Consumer & Manufacturing, Public Sector, Defence & Security, Energy & Utilities, Financial Services and Transport.
• An ambitious individual with a proactive and curious approach to learning, with a desire to build a varied consulting career and deliver impactful solutions.
• Strong analytical and critical thinking skills, with the ability to interpret data, identify patterns, and develop strategic recommendations.
• Excellent communication and presentation skills, with the confidence to engage technical and non-technical stakeholders.
• Familiarity with tools and techniques such as Jira, Miro, user journey mapping, and prioritisation frameworks.
• Collaborative mindset, with the ability to build strong relationships across teams and deliver as part of a cohesive unit.
• Demonstrate experience using AI tools and techniques to support business analysis activities, enhancing requirements elicitation, insight generation and decision-making.

We're committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience.