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For Companies At a Glance
- Tasks: Lead complex design projects and innovate with AI technologies.
- Company: Dynamic company focused on ingenuity and positive human futures.
- Benefits: Private healthcare, generous leave, pension, and performance bonuses.
- Why this job: Shape strategies and make a real impact across diverse sectors.
- Qualifications: Experience in client-facing roles and strong problem-solving skills.
- Other info: Join a supportive community with ongoing learning and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise across sectors including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
We believe in bringing ingenuity to life. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.
What You Can Expect
- Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll use your technical skills to problem solve with our clients, as well as work on internal projects.
- Live in-person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams.
- Hybrid working with the team on client site or in our office a minimum of two days per week; actual time spent may vary by role or assignment, including up to five days per week on a client site.
- Engage in a broad variety of projects and tech stacks for clients across seven sectors.
- Join a supportive and collaborative tech community through knowledge-sharing, peer mentoring and ongoing learning. You’ll have a budget to take courses (technical and non-technical) and gain certifications.
Responsibilities & Qualifications
- Lead and Deliver: Lead complex design projects from strategy to execution, manage assignments, and foster high-performing teams.
- Design Excellence: Champion design excellence using end-to-end methods including service blueprinting, swimlane development, and ecosystem mapping.
- Innovate with AI: Use AI technologies to aid idea generation and problem solving for business challenges.
- Shape Strategy: Lead design strategy and implementation while exceeding user needs and solving complex challenges.
- Grow Business: Contribute to business development by creating new client offers and leading proposals and pitches.
Essential requirements
- A Problem Solver: You thrive in problem-solving and analytical thinking.
- A Client Partner: You have experience in a client-facing role (agency or consultancy) with strong relationship-building and outcomes ownership.
- A Collaborator: You enjoy working with multiple stakeholders in a fast-paced environment.
- An Experimenter: You’re experimenting with AI and emerging tech, using new tools and exploring generative design to spark innovation.
- A Product Launcher: You have experience in designing and launching digital products and services.
Please be aware that some UK roles require UK security clearance. All PA people undergo background checks and Baseline Personnel Security Standard; some roles require higher National Security Vetting with at least 5 years of UK residency. If unsure, review UK Government guidance on security vetting before applying.
Additional Information
- Assessment process: Interview stages may change based on role requirements. Typical steps include a quick call with a Tech Recruiter, competency or technical interviews, and a final round meeting with a PA leader.
- Life at PA encompasses our people’s experience, opportunities, and purpose-led work. We are committed to equality and inclusion and provide well-being benefits.
- Health and lifestyle perks with private health care for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with option to buy 5 additional days.
- Generous company pension.
- Community and charity involvement opportunities.
- Annual performance-based bonus.
- PA share ownership.
- Tax-efficient benefits (cycle to work, give as you earn).
We recruit and develop our people based on abilities and contributions. We welcome applications from underrepresented groups. Adjustments or accommodations during recruitment can be requested.
Senior Service Designer in London employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in London
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to service design. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative team!
We think you need these skills to ace Senior Service Designer in London
Some tips for your application 🫡
Show Your Design Skills: When you’re writing your application, make sure to highlight your design experience. Talk about specific projects where you’ve led design from start to finish, and don’t forget to mention any innovative methods you’ve used, like service blueprinting or ecosystem mapping.
Be Client-Focused: Since this role involves working closely with clients, it’s crucial to showcase your client-facing experience. Share examples of how you’ve built strong relationships and delivered results that exceeded client expectations. We want to see your ability to partner effectively!
Emphasise Collaboration: We love a team player! In your application, mention your experience working cross-functionally with different teams and stakeholders. Highlight any collaborative projects you’ve been part of, especially in fast-paced environments, to show you can thrive here.
Get Creative with AI: If you’ve experimented with AI technologies in your design process, shout about it! We’re looking for someone who can leverage new tools to spark innovation. Include any relevant experiences that demonstrate your ability to use AI for problem-solving.
How to prepare for a job interview at PA Consulting
✨Know Your Design Tools
Familiarise yourself with the design methodologies mentioned in the job description, like service blueprinting and ecosystem mapping. Be ready to discuss how you've applied these tools in past projects and how they can benefit the company.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex challenges you've tackled in previous roles. Highlight your analytical thinking and how you collaborated with clients to achieve successful outcomes. This will demonstrate your fit for a client-facing role.
✨Embrace AI and Innovation
Since the role involves using AI technologies, be prepared to discuss your experience with AI and emerging tech. Share specific instances where you've experimented with new tools to drive innovation in your projects.
✨Engage in Collaborative Scenarios
Expect to participate in live whiteboarding sessions during the interview. Practice articulating your thought process while collaborating with others. This will showcase your ability to work cross-functionally and engage with multiple stakeholders effectively.
