Digital Delivery Manager in London

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a digital-driven world. Our Digital Delivery team is looking for exceptional Digital Delivery Managers to join their ranks. As a PA Digital Delivery Manager, you will play a pivotal role in supporting our clients to deliver some of the UK’s most complex products and services. Your expertise in digital delivery management will be crucial in supporting the successful achievement of outcomes for our clients.

You'll set the team up for success, support them in problem solving and enable them to come up with their own insights within the complex constraints our clients face today. You will be fully client-facing, using delivery metrics to give clients clear, evidence-based updates on progress, risks and trade-offs. You and your team will also utilise AI-enabled tools responsibly to improve delivery efficiency and insight. This is a hands-on role across the digital delivery lifecycle, requiring you to engage with detail and maintain momentum.

Why consider joining our Digital & Data community?

• Join our Digital & Data team to bring ideas to life through innovative digital solutions.
• Work on a broad variety of projects and technologies for clients across private and public sectors.
• Join other experts within our supportive and collaborative Digital and Data community, with established centres of excellence to enable knowledge-sharing, peer-level support, training paths, coaching and mentoring.
• Utilise the latest AI tools and industry best-practice to enhance delivery across the project lifecycle.
• Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications.
• Develop a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity.

About the role

As a Digital Delivery Manager, you will lead delivery for a small to medium-sized team or a defined workstream. You will work within established delivery approaches, taking ownership of day-to-day planning, team rhythms, risks, dependencies and stakeholder reporting. As your experience grows, you will take on greater responsibility for client relationships, delivery decisions and continuous improvement. You will apply digital delivery practices in real contexts, running delivery ceremonies, managing risks and dependencies, and supporting teams to deliver effectively.

You will increasingly act as a trusted point of contact for clients, helping them understand planning and delivery progress, ways of working and delivery trade-offs. You will work in AI-enabled delivery environments, developing practical knowledge of emerging tools and best-practice. You will apply them where they add value whilst using appropriate human judgement and client controls.

Location: London, Bristol, Manchester, Edinburgh, Belfast. At least 2 days a week in your base office combined with hybrid working. Potential for travel to client offices as per their requirements.

What you’ll do:

• Lead the delivery of digital products, services and transformation initiatives within small to medium-sized teams or defined workstreams.
• Run core delivery practices including planning, stand‑ups, reviews, retrospectives and backlog refinement.
• Establish and maintain delivery plans, roadmaps and team ways of working.
• Help clients and teams adopt and effectively use AI in delivery throughout the entire SDLC / PDLC, including reporting through to insight generation.
• Use delivery metrics (e.g. velocity, burndown, flow) to track progress and provide meaningful updates to stakeholders, using AI where appropriate.
• Break down strategies or Target Customer Experiences into deliverable work packages, epics and user stories that are aligned to client outcomes.
• Support client understanding of digital / AI-enabled delivery, helping them engage effectively with delivery practices.
• Manage risks, issues, dependencies and RAID logs, ensuring appropriate visibility and action.
• Contribute to proposals, Statements of Work and account activities.
• Support and mentor junior team members, helping build capability within digital delivery teams.

Who you are:

• A delivery practitioner with hands-on experience working in agile environments on digital projects or products.
• Excellent communication skills, both written and verbal, with the ability to present complex information to clients and stakeholders in a clear and concise manner.
• Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels.
• Analytical mindset with the ability to identify and solve problems, and to make informed decisions.
• Organised, detail‑oriented and able to manage competing priorities effectively.
• Curious about emerging tools, including AI in digital delivery, and motivated to build your capability.
• Motivated to grow as a delivery leader, taking on increasing responsibility as your experience develops.
• Willing to be entirely client-facing, both online and in person as required.

Qualifications & experience:

• Typically 2–6 years of experience in digital delivery, agile delivery, or technical project / delivery management roles.
• Experience and knowledge of estimating, scoping and delivering products, services, and outcomes using a variety of delivery techniques and methods.
• Tangible experience of working in technical/engineering projects using Agile delivery methods and AI tooling.
• Familiarity with tools such as Jira, Confluence, Miro, Mural and other collaboration platforms.
• Knowledge and experience utilising AI for digital delivery and its use across the SDLC.
• Understanding of core delivery practices including planning estimation, governance and reporting.
• Awareness of commercial considerations (e.g. scope, cost, delivery constraints).
• Public sector experience is beneficial but not required.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity-based initiatives.
• Annual performance-based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.