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- Tasks: Support and manage Azure cloud environments while resolving IT issues efficiently.
- Company: Join PA Consulting, a global leader in innovation and technology solutions.
- Benefits: Enjoy private healthcare, 25 days leave, performance bonuses, and share ownership.
- Why this job: Be part of a diverse team solving complex challenges with meaningful impact.
- Qualifications: Strong Azure knowledge and troubleshooting skills are essential; teamwork and communication are key.
- Other info: Flexibility for occasional weekend work and on-call duties is required.
The predicted salary is between 36000 - 60000 £ per year.
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Infrastructure Support Engineer, Royston
Client: PA Consulting
Location: Royston, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
0ad6baeac3a2
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
Company Description
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with expertise in various sectors including consumer, manufacturing, defence, security, energy, utilities, financial services, government, health, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
This is a hands-on, in-office role based in our Melbourn office. Due to the systems supported, occasional weekend work and on-call duties are required, so flexibility is essential.
The Group Systems Team supports the wider firm across seven key areas: Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security, and Technology and Operations.
Our Service teams within the Technology and Operations pillar deliver end-to-end support, including the Global Service Desk, 2nd line, Application Support, Operations, Infrastructure, and Digital Workspace teams.
About the Infrastructure team
The Infrastructure Team acts as a point of escalation for UK users, based in Cambridge. They combine excellent problem-solving skills with high-quality customer service to resolve issues efficiently, using established processes and independent investigation to identify, resolve, and document solutions for future reference.
This role involves managing segregated, technically rich environments, allowing skill development in technical management, automation, and operations, while ensuring environments are available, reliable, secure, and meet demands.
Qualifications
About you
You should have strong knowledge in designing, building, maintaining, and supporting Azure cloud environments, including implementing Azure Virtual Desktop (AVD) (Essential).
Excellent knowledge of M365, O365, Exchange, virtual hosting (including VMware Horizon), Hyper-V, SaaS Backup Platforms, and Group Policy.
Good troubleshooting skills and the ability to work under pressure to identify and fix IT security vulnerabilities, as well as implementing new IT technologies and services.
Strong communication skills at all organizational levels and the ability to produce clear documentation.
Comfortable working independently or as part of a team, using initiative.
Organizational skills to plan and maintain infrastructure, ensuring it remains current and available.
We encourage applications even if you do not meet every listed criterion – we’d love to hear from you.
Apply today by completing our online application
Additional Information
Life At PA reflects our commitment to enriching our people\’s working lives through unique experiences, growth opportunities, and meaningful work.
Our purpose guides our work with clients and communities, delivering insight and impact to solve complex challenges. We value diversity, inclusion, and equality, aiming to unlock the potential of every individual.
Find out more about Life at PA.
Our benefits include:
- Private healthcare for you and your family
- 25 days annual leave plus a bonus half-day on Christmas Eve, with options to buy additional days
- Generous pension scheme
- Community and charity initiatives
- Performance-based bonus
- PA share ownership
- Tax-efficient benefits (cycle to work, give as you earn)
We are committed to equality and encourage applications from underrepresented groups.
Adjustments or accommodations: If needed, please contact us for support during the recruitment process.
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Infrastructure Support Engineer employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with Azure cloud environments, especially Azure Virtual Desktop (AVD). Since this role requires strong knowledge in these areas, consider taking online courses or certifications to boost your expertise and demonstrate your commitment.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice resolving common IT security vulnerabilities and get comfortable with tools related to M365, O365, and Exchange. Being able to showcase your problem-solving abilities during interviews will set you apart.
✨Tip Number 3
Prepare to discuss your experience with customer service and communication. This role values high-quality customer interaction, so think of examples where you've successfully resolved issues or improved user experiences.
✨Tip Number 4
Show your flexibility and willingness to work outside regular hours. Since the job may require weekend work and on-call duties, be ready to express your availability and adaptability during the interview process.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Infrastructure Support Engineer position. Familiarise yourself with the technologies mentioned in the job description, such as Azure cloud environments and M365.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your knowledge of Azure, troubleshooting abilities, and any experience with IT security vulnerabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving skills and customer service orientation, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at PA Consulting
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure cloud environments and any relevant technologies like M365, O365, and VMware Horizon. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Since the role requires excellent problem-solving skills, prepare examples of past situations where you identified and fixed IT issues under pressure. This will show your ability to think critically and act decisively.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to interact with users at various organisational levels.
✨Emphasise Flexibility and Teamwork
Given the nature of the role, it's important to express your willingness to work flexible hours and your ability to collaborate effectively within a team. Share experiences that demonstrate your adaptability and teamwork skills.
