Complex Case and Programme Manager - West London

Location: 10 Bressenden Place, London, SW1E 5DN, United Kingdom.

Full-time.

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

Hybrid working - we are in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

Working Hours & Flexibility:

• Flexible working - we are guided by our client work and needs; you have autonomy to manage your time and diary to suit your work/life balance.
• Hybrid role - at least 4 days a week in the office.
• Team hub - the role will be anchored by a dedicated team hub, likely based in West London, may require occasional travel to other sites, with potential for further national travel.
• Working hours - 40 hours a week within 9am to 6pm Monday to Friday.

We are seeking a talented and solutions-focused Complex Case Manager to join our Argenti care technology team supporting our partnership with Northwest London Council. This permanent, full-time role is ideal for someone passionate about using technology to improve lives, thrives on creative problem-solving, and excels at working collaboratively within the Argenti Partnership and with colleagues across adult and children’s social care.

Key responsibilities:

• Work in partnership with social care professionals: Collaborate closely with frontline colleagues, drawing out key needs and challenges, and co-designing bespoke, person-centred solutions for complex cases.
• Advise and support: Guide social care practitioners in identifying and specifying needs for complex Care Technology referrals, ensuring each recommendation is both evidence-based and innovative.
• Support specialist Care Technology installations: Complete installations of specialist Care Technology equipment for complex cases, including in supported living schemes, for virtual support, and with children and families.
• Champion service user outcomes: Ensure every solution is truly person-centred, aspirational, and enhances independence, wellbeing, and safety.
• Document and share learnings: Capture and communicate insights from complex cases, contributing to best practice across the Argenti partnership and with council partners.
• Contribute to Argenti-wide innovation and evaluation: Play an active role in the ongoing innovation and evaluation process, working with the Argenti Innovation Specialist to influence the future of care technology.

You will report to the Argenti Programme Manager and work closely with the wider team, as well as partners across the council and provider network.

Qualifications:

• Experience supporting vulnerable people within a health or social care setting.
• Experience working with care technology or related technology solutions.
• Strong motivation to improve the lives of vulnerable people through innovative approaches.
• Excellent communication skills, with the ability to independently engage stakeholders and produce reports or materials.
• Demonstrated technical aptitude and ability to learn new technologies.
• Collaborative team player with strong partnership-working skills.
• Strong organisational and project management skills with attention to detail.
• Enjoys problem-solving and finding creative solutions to complex challenges.
• Adaptable, resilient, and comfortable working across varied scenarios.
• Good analytical skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.

Desirable (but not essential):

• Experience working with a council in an adult social care context.
• Hands-on experience installing or using care technology.
• Experience working with a monitoring organisation.

Benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) and the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity-based initiatives.
• Annual performance-based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

Life at PA encompasses our people’s experience at PA. It’s about how we enrich people’s working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, we embrace that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Adjustments or accommodations: Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Equal Opportunity Statement: We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity, political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.