Argenti Operations Facilitator (6FTC)

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

This is a 6-month Fixed Term Contract. Exciting opportunity to join the award-winning Argenti care technology partnership. We are seeking an Argenti Operations Facilitator, preferably with a Social Care or Health background, to handle the receipt and processing of referrals in our busy care technology services. You will support the team to maintain an efficient, responsive, high-quality service to Council staff and service users. This role offers a great opportunity to help achieve better outcomes and quality of life for vulnerable service users, their families, and carers across the country.

Purpose of Role

• To be part of an award-winning team responsible to the operations manager for the administration of the day-to-day operational service, ensuring efficiency and responsiveness to the needs of all Council staff and service users.
• To work with potential referrers of care technology to support their high-quality referrals into the service to achieve better outcomes and quality of life for service users, their families, and their carers.
• To ensure all records are kept accurately.
• To serve as an ambassador for the Argenti partnership, representing the service positively and professionally at all times.

You will have the opportunity to:

• Manage the day-to-day administration of the Argenti Service Front-Desk, including receiving referrals, assessing appropriateness, reviewing, and quantifying benefits.
• Assist in the smooth running of operations by managing inbox duties and telephone enquiries, providing efficient communication.
• Support referrers to make high-quality, accurate referrals for care technology.
• Handle service queries from users, Care Managers, professionals, and external agencies efficiently.
• Deal with enquiries and complaints effectively, escalating complex issues to the Operations Manager.
• Support emergency responses when on duty and be available for contact if required.
• Contribute to the Argenti Customer Feedback and Quality Assurance Programme, ensuring standards are met.
• Maintain accurate and timely records within Argenti and the Council’s care management system.
• Perform all duties with regard to health and safety, equal opportunities, customer care policies, and relevant legislation.

Qualifications

• Proficient in IT with all basic Microsoft packages.
• Strong analytical skills, able to interpret data sets.
• Advanced Excel skills, including data analysis and reporting with functions like lookups, data validation, and pivot tables.
• Excellent communication skills, capable of engaging clients independently and producing reports using PowerPoint and Word.
• Attention to detail.
• Problem-solving abilities.
• Adaptability and resilience.
• Teamwork skills.
• Willingness to learn new skills.

We encourage applications from all qualified candidates and are committed to diversity and inclusion. If you need adjustments or accommodations during the recruitment process, please contact us at: recruitmentenquiries@paconsulting.com.