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- Tasks: Manage daily operations and support high-quality referrals in care technology services.
- Company: Join a global team of over 4,000 experts dedicated to creating positive human futures.
- Benefits: Enjoy hybrid working, with flexibility in location and potential travel opportunities.
- Why this job: Make a real impact on vulnerable service users' lives while working in a supportive, award-winning team.
- Qualifications: Proficiency in IT, strong analytical skills, and excellent communication abilities are essential.
- Other info: This is a 6-month Fixed Term Contract with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.
Job Description
- Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week. The actual time and location will vary by role or assignment, including up to 5 days per week on a client site.
- Expected to spend at least 2 days a week in the Winchester office with some travel within the Hampshire area.
- This is a 6-month Fixed Term Contract.
Role Overview
We are seeking an Argenti Operations Facilitator, preferably with a Social Care or Health background, to handle receipt and processing of referrals in our busy care technology services. You will support the team in maintaining an efficient, responsive, high-quality service to Council staff and service users. This role offers an opportunity to improve outcomes and quality of life for vulnerable service users, their families, and carers nationwide.
Purpose of Role
To be part of an award-winning team responsible to the operations manager for the administration of the day-to-day operational service, ensuring efficiency and responsiveness to the needs of all Council staff and service users.
To work with potential referrers of care technology to support high-quality referrals that achieve better outcomes and quality of life for service users, their families, and carers. You will also ensure all records are kept accurately.
To serve as an ambassador for the Argenti partnership, representing the service positively at all times.
Key Responsibilities
- Manage daily administration of the Argenti Service Front-Desk, including receiving referrals, assessing appropriateness, and reviewing benefits.
- Assist in the smooth running of operations by managing inbox duties and telephone enquiries, providing efficient communication.
- Support referrers to make high-quality, \’right first time\’ referrals.
- Receive and resolve service queries from users, Care Managers, professionals, and external agencies efficiently.
- Handle enquiries and complaints in line with contract requirements, escalating complex issues to the Operations Manager.
- Support emergency responses when on duty and be available for contact if needed.
- Contribute to the Argenti Customer Feedback and Quality Assurance Programme, ensuring standards are met.
- Maintain accurate and timely records within Argenti systems and ensure data is entered into the Council’s care management system accurately.
- Adhere to health and safety regulations, the Council’s policies, Codes of Conduct, and the new approach to care technology.
Qualifications and Skills
- Proficiency in IT, including all basic Microsoft packages.
- Strong analytical skills to interpret data sets.
- Advanced Microsoft Excel skills, including data analysis, reports, pivot tables, lookups, and data validation.
- Excellent communication skills for engaging with clients and producing reports using PowerPoint and Word.
- Attention to detail and problem-solving abilities.
- Adaptability, resilience, and teamwork skills.
- Willingness to learn new skills.
We encourage applications from all suitable candidates and are committed to diversity and inclusion. If you need adjustments or accommodations during the recruitment process, please contact us at: recruitmentenquiries@paconsulting.com.
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Argenti Operations Facilitator (6FTC) employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Argenti Operations Facilitator (6FTC)
✨Tip Number 1
Familiarise yourself with the Argenti service and its impact on vulnerable service users. Understanding the nuances of care technology and how it improves quality of life will help you articulate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the social care or health sectors. Attend relevant events or join online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities within the organisation.
✨Tip Number 3
Brush up on your Microsoft Excel skills, especially data analysis and reporting features. Being able to demonstrate your proficiency in handling data during practical assessments or discussions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed communication or resolved issues. Highlighting your problem-solving abilities and teamwork experiences will resonate well with the hiring team.
We think you need these skills to ace Argenti Operations Facilitator (6FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Argenti Operations Facilitator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in social care or health, particularly in roles that involved administration, communication, or customer service. Use specific examples to demonstrate your ability to manage referrals and support service users effectively.
Showcase Your Skills: Make sure to showcase your proficiency in IT and advanced Microsoft Excel skills. Provide examples of how you've used these skills in past roles, especially in data analysis or report generation, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your passion for improving outcomes for vulnerable service users. Mention your adaptability, teamwork skills, and willingness to learn, as these traits are valued in the role.
How to prepare for a job interview at PA Consulting
✨Showcase Your Relevant Experience
Make sure to highlight any experience you have in social care or health, as this role specifically seeks candidates with a background in these areas. Be prepared to discuss how your previous roles have equipped you with the skills necessary for managing referrals and supporting service users.
✨Demonstrate Your Communication Skills
Since the role involves engaging with clients and handling enquiries, it's crucial to showcase your excellent communication abilities. Prepare examples of how you've effectively communicated with various stakeholders in past roles, especially in high-pressure situations.
✨Familiarise Yourself with Care Technology
Understanding care technology is key for this position. Research the latest trends and tools in care technology services, and be ready to discuss how you can contribute to improving outcomes for service users through innovative solutions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and analytical skills. Think about past experiences where you've had to resolve issues or improve processes, and be ready to explain your thought process and the outcomes.
