Operations and Improvement Consultant - Process Optimisation in Financial Services in London

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise in various sectors including financial services.

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. This role is based at our London Victoria office.

Are you keen to work to build improvement capability and operations excellence? If so, this Operations and Improvement consultancy role could be for you! We are actively looking to recruit people at the Consultant, Senior Consultant and Principal Consultant level. This role will primarily be focussed on our Financial Services Sector, specifically our Banking and Wealth and Asset Management Portfolio of clients.

Our primary areas of focus are:

• Operational effectiveness and efficiency through Lean and Six Sigma techniques
• Process optimisation
• Service design
• Change and implementation management
• Training development and delivery

We are seeking a talented individual with Financial Services cost optimisation and operational improvement experience. We are looking for candidates with skills and experience in the following areas:

• Core experience of delivering operational improvement across front, middle and back office service areas
• Proven experience of leading assignment workstreams, assignments and teams
• Core experience of working and delivering similar projects ideally within the Financial Services sector
• A track record of realising business benefits and outcomes
• Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
• The ability to demonstrate leadership skills in large and diverse project teams
• Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions
• An aptitude for delivering creative as well as innovative solutions

The ideal candidate will also have:

• An interest in developing new business
• Excellent interpersonal and team working skills; a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence
• A drive for personal and professional progression
• Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable
• Lean Green or Black Belt certified desirable
• At Principal grade, line management and prior consulting experience required

Facilitating workshops, providing compelling, evidence-based insights and helping to manage complex and senior stakeholders is essential. Our Operations and Improvement consultants are expected to be hands-on, working together with our clients to bring energy, direction and expertise in helping to solve the most difficult operational and supply chain challenges.

In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed to providing the opportunities, support, training and coaching required at all levels to ensure our consultants can all achieve their potential.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.