At a Glance
- Tasks: Coordinate client services and ensure smooth communication in a busy home care environment.
- Company: Join a supportive team dedicated to delivering high-quality care.
- Benefits: Enjoy Monday to Friday hours, training opportunities, and career progression.
- Other info: Fast-paced role with a friendly team and no weekend work.
- Why this job: Make a real difference in the lives of vulnerable people in your community.
- Qualifications: Experience in care coordination or administration preferred; strong communication skills essential.
The predicted salary is between 28000 - 29000 £ per year.
Location: Office-based
Hours: Monday to Friday, Office Hours (9:00am – 5:00pm)
Employment Type: Full-time, Permanent
Location - Twickenham TW1 / Sheen Office SW14
About the Role
We are seeking a confident and organised Client Service Coordinator to join a busy domiciliary home care office team. You will be the first point of contact for clients, families, and care staff, ensuring smooth communication and high-quality service delivery across the branch. This role is ideal for someone who thrives in a fast-paced care environment and enjoys problem-solving, coordination, and supporting vulnerable people in the community.
Key Responsibilities
- Act as the first point of contact for incoming calls, enquiries, and service requests
- Maintain accurate client records and update care management systems
- Liaise with families, social workers, and healthcare professionals
- Support onboarding of new clients and service assessments
- Handle complaints and concerns professionally and in line with policies
- Ensure continuity of care by monitoring staff availability and coverage
About You
- Experience in domiciliary care, care coordination, or office administration (preferred)
- Strong communication and customer service skills
- Excellent organisational and time management abilities
- Comfortable working in a fast-paced, reactive environment
- Good IT skills (care management systems desirable)
- A compassionate and professional approach
What We Offer
- Monday to Friday office hours – no weekend working
- Supportive and friendly team environment
- Training and development opportunities
- Career progression within home care services
- 28-29k
How to Apply
Please send your CV and a short covering note outlining your experience in care or coordination roles.
Client Service Coordinator - Home Care in Twickenham employer: P4 Recruitment Ltd
Join our dedicated team in Twickenham as a Client Service Coordinator, where you will play a vital role in supporting vulnerable individuals within the community. We pride ourselves on fostering a supportive and friendly work environment, offering training and development opportunities that pave the way for career progression in home care services. With no weekend working hours and a focus on employee well-being, we are committed to providing a meaningful and rewarding employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Coordinator - Home Care in Twickenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at P4 Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like P4 Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Coordinator - Home Care in Twickenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to P4 Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at P4 Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at P4 Recruitment Ltd!
How to prepare for a job interview at P4 Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
