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For Companies At a Glance
- Tasks: Lead a team, handle escalations, and enhance customer experience daily.
- Company: Join a top logistics company making waves in the industry.
- Benefits: Enjoy competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on improving customer service and making an impact.
- Qualifications: Experience in Customer Service and Administration; management skills preferred.
- Other info: Ideal for those passionate about logistics and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading logistics business is looking for a Customer Service Manager to join their Daresbury site. As a Customer Service Supervisor, you will be responsible for assisting the customer through the delivery journey; leading a team of 3 and assisting with any escalation points required for the customer.
The role is a permanent position directly with the company and will focus on ensuring the delivery and improvement of the Customer Experience. As Customer Service Manager, you will lead a team of Customer Service Representatives and work with the Transport team to deliver against customer expectations.
The role will be hands-on and you will be required to assist with all customer service and administrative duties that your team encounter whilst also taking responsibility for any points of escalation. You will be heavily involved in KPI and Reporting for the client and internal stakeholders. As Supervisor, you will also assist with training the team.
The role will have a real focus on driving the Customer Experience strategy; analysing where improvements can be made and looking to be as proactive as possible in regard to delivering first-class customer service. Additionally, the role will require someone who can assist with order processing and working alongside the operations and sales departments.
The right person will have a background in Customer Service and Administration and ideally have some experience managing a team. It would be very beneficial if the right candidate had experience in a Transport or Logistics environment. Ideally, the person will be confident; a strong communicator and able to work under pressure. The right candidate would need to be confident working on Microsoft Outlook, Excel and Word.
On offer is an attractive salary and the opportunity to join a leading logistics business. There is also an opportunity for further training and development.
Responsibilities and Requirements
- Lead a team of Customer Service Representatives
- Work with the Transport team to deliver against customer expectations
- Assist with all customer service and administrative duties
- Take responsibility for any points of escalation
- Assist with training the team
- Analyse where improvements can be made to drive the Customer Experience strategy
What We Offer
- An attractive salary
- Opportunity to join a leading logistics business
- Opportunity for further training and development
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Customer Service Manager employer: P3 Search & Selection
Contact Detail:
P3 Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the logistics industry and current trends. Understanding the challenges and innovations in transport and logistics will help you speak confidently about how you can enhance customer service in this sector.
✨Tip Number 2
Prepare to discuss your management style and experiences. Think of specific examples where you've successfully led a team, resolved escalations, or improved customer satisfaction, as these will be key points during your discussions.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being able to analyse data and report on KPIs effectively will demonstrate your capability to handle the administrative aspects of the role.
✨Tip Number 4
Network with professionals in the logistics field. Engaging with others in the industry can provide insights and potentially lead to referrals, making your application stand out even more.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any management roles you've held and your familiarity with logistics or transport, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and ability to enhance customer experience. Mention specific examples of how you've successfully managed teams or improved service quality in previous roles.
Highlight Key Skills: In your application, clearly outline your proficiency in Microsoft Outlook, Excel, and Word. Also, mention your strong communication skills and ability to work under pressure, as these are crucial for the role.
Follow Application Instructions: Ensure you upload your CV along with your contact details as specified in the job listing. Double-check that all information is accurate and complete before submitting your application through our website.
How to prepare for a job interview at P3 Search & Selection
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your management style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop team members.
✨Understand the Logistics Industry
Familiarise yourself with the logistics sector and the specific challenges it faces. Being knowledgeable about transport and logistics will show your potential employer that you're serious about the role and can contribute effectively from day one.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Prepare examples of past experiences where you successfully resolved customer issues or improved service quality, as this will demonstrate your capability in managing customer expectations.
✨Demonstrate Proficiency in Relevant Tools
Since the role requires proficiency in Microsoft Outlook, Excel, and Word, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them, such as reporting or data analysis, to showcase your technical skills.
