P3 Group is seeking a compassionate Helpline Operator for Derbyshire's Mental Health Helpline. You will provide calm telephone support to people in distress, offering emotional support, brief interventions, and risk assessments while recording contacts on NHS systems.
Working in a 24/7 rota, you will escalate to clinicians when needed, support safety planning, and collaborate with NHS staff and partner agencies. This frontline role requires empathy, resilience, and clear communication.
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