24/7 Mental Health Helpline Operator

24/7 Mental Health Helpline Operator

Full-Time 31500 - 38500 Β£ / year (est.) On-site
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At a Glance

  • Tasks: Provide compassionate support and guidance to individuals in distress via telephone.
  • Company: P3 Group, dedicated to mental health and community support.
  • Benefits: Flexible hours, training opportunities, and a supportive work environment.
  • Other info: Join a team committed to making mental health support accessible.
  • Why this job: Make a real difference in people's lives while developing your skills.
  • Qualifications: Empathy, strong communication skills, and a passion for mental health.

The predicted salary is between 31500 - 38500 Β£ per year.

P3 Group is seeking a compassionate Helpline Operator for its Mental Health Helpline in Derbyshire.

This frontline role provides calm, non-judgemental telephone support, supports individuals in distress, and helps prevent escalation to clinical services where appropriate.

The role involves risk assessment, safety planning, and signposting to NHS and community services, with escalation to clinicians when required.

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24/7 Mental Health Helpline Operator employer: P3 Group

P3 Charity is an exceptional employer dedicated to making a positive impact in the community, particularly in Coventry where our Tenancy Support Workers play a crucial role in supporting families facing homelessness. We offer a supportive work culture that prioritises mental health and wellbeing, alongside generous benefits such as enhanced annual leave, personal development opportunities, and a commitment to sustainability through initiatives like tree planting for every new employee. Join us to be part of a values-driven organisation that empowers individuals and fosters collaboration for meaningful change.

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Contact Details:

P3 Group Recruitment Team

We think you need these skills to ace 24/7 Mental Health Helpline Operator

Communication Skills
Adaptability
Problem-Solving Skills
Time Management
Attention to Detail
Empathy
Teamwork