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- Tasks: Lead a team of call operators and provide emergency accommodation support.
- Company: P3 is a modern charity focused on tackling social exclusion with innovative solutions.
- Benefits: Enjoy 27 days annual leave, flexible working options, and excellent training opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in call handling and team leadership is preferred.
- Other info: This role requires an enhanced DBS check and offers a chance for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Our Charity
P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We are different, creative and like to think of new solutions. We are helpful in everything that we do. We are always friendly and approachable. We are passionate about people. We believe that what we do can make a real and lasting difference. We are determined to tackle problems that others won’t. We always go the extra mile and work with dedication and commitment. We work together internally and externally to ensure the best outcomes for the people we support.
The Role
Hours: 40.25 hours per week
Shift Pattern: Monday to Friday between the hours of 9:00am and 9:30pm, flexibility required.
Our Derbyshire Out of Hours service has an exciting opportunity for someone to join the team as a Senior Out of Hours Call Operator, based in Sutton In Ashfield and Ripley. As the Senior Out of Hours Call Operator you will lead and support a small team of call operators and participate in providing emergency accommodation on behalf of the Derbyshire districts and boroughs in a compassionate, non-judgemental and professional manner. You will also support in maintaining good relationships with internal and external partnerships, maintain and review accurate records, be organised and efficient in responses and rota cover, working alongside the service manager or nominee.
What We Offer
In return we offer the chance to join an expanding, dynamic organisation, with excellent opportunities for personal and professional development. We also offer a great benefits package on completion of the probation review:
- 27 days annual leave per year, plus Bank Holidays
- Pension Scheme
- Paycare
- Employee Assistance Programme
- Excellent Training Opportunities
- Flexible Working Options Available
Please note P3 reserve the right to close this advert earlier than the stated closing date. This post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3. P3 is an equal opportunities employer and is committed to combating all forms of discrimination. P3 have committed to achieving Net Zero Carbon emissions by 2050.
Senior Out Of Hours Call Operator employer: P3 Charity
Contact Detail:
P3 Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Out Of Hours Call Operator
✨Tip Number 1
Familiarise yourself with P3's values and mission. Understanding their commitment to social inclusion and innovative solutions will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your leadership experience when discussing your previous roles. As a Senior Out of Hours Call Operator, you'll be leading a team, so demonstrating your ability to manage and support others effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've handled emergency situations in the past. This role requires a compassionate and professional approach, so sharing specific instances where you've made a positive impact can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of P3 if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Senior Out Of Hours Call Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Out Of Hours Call Operator position. Tailor your application to highlight relevant experience and skills that align with the role.
Showcase Your Values: P3 values innovation, helpfulness, and passion for people. In your application, demonstrate how your personal values align with theirs. Use specific examples from your past experiences to illustrate your commitment to these principles.
Highlight Leadership Experience: As this role involves leading a team, make sure to emphasise any previous leadership or supervisory experience you have. Discuss how you have successfully managed teams or projects in the past, focusing on your ability to support and motivate others.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for spelling and grammatical errors, and ensure that your CV and cover letter are well-structured and clearly communicate your qualifications for the role.
How to prepare for a job interview at P3 Charity
✨Show Your Compassion
As a Senior Out of Hours Call Operator, you'll be dealing with vulnerable individuals. Make sure to convey your understanding and empathy during the interview. Share examples from your past experiences where you've demonstrated compassion and support.
✨Highlight Team Leadership Skills
This role involves leading a small team, so it's crucial to showcase your leadership abilities. Discuss any previous experience in managing teams, resolving conflicts, or mentoring others. Be prepared to explain how you would motivate and support your team.
✨Demonstrate Problem-Solving Abilities
P3 values innovative solutions, so be ready to discuss how you've tackled challenges in the past. Prepare specific examples that highlight your critical thinking and ability to find creative solutions under pressure.
✨Understand the Organisation's Values
Familiarise yourself with P3's mission and values. During the interview, align your answers with their commitment to social inclusion and community support. Showing that you resonate with their ethos will make a strong impression.
