At a Glance
- Tasks: Provide emotional support and risk assessments for individuals in distress.
- Company: Join P3 Charity, a forward-thinking organisation dedicated to mental health support.
- Benefits: Enjoy 27 days annual leave, health cash plan, and personal development opportunities.
- Other info: Collaborative environment with a focus on equality, diversity, and inclusion.
- Why this job: Make a real difference in people's lives while promoting mental health and wellbeing.
- Qualifications: Excellent communication skills and ability to remain calm under pressure.
The predicted salary is between 32080 - 40000 £ per year.
Hours: 36 hours per week
Shift Pattern: Covering Monday to Sunday, shifts are 23:00 to 08:30
Work Base: Office based
We are seeking compassionate and resilient individuals to join our Mental Health Helpline team as Helpline Operators. This frontline role serves as the first point of contact for people seeking mental health support across Derbyshire, providing a calm, non-judgemental response to individuals experiencing distress.
The successful candidate will deliver emotional support, brief interventions, and risk assessments, including suicide risk assessments, helping to reduce escalation to clinical services where appropriate. Responsibilities include:
- Assessing and managing risk
- Supporting safety planning and self-management strategies
- Signposting callers to relevant NHS and community services
- Escalating concerns to clinical teams when necessary
The role also involves maintaining accurate records on NHS systems and working collaboratively with NHS staff, police, and partner agencies to ensure individuals receive appropriate support and care. Building rapport quickly, offering reassurance, and demonstrating professionalism, empathy, and sound judgement will be essential.
The ideal candidate will be an excellent communicator who remains calm under pressure, can confidently assess and respond to risk, and is committed to promoting equality, diversity, and inclusion in all aspects of their work.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination. P3 have committed to achieving 'Net Zero' Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.
Our Charity established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people. We're a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won't and we go the extra mile. We believe in collaboration - both within our teams and with the local community - to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.
What We Offer:
- Enhanced Annual Leave Entitlement - 27 days annual leave per year, plus bank holidays.
- Commitment to Mental Health and Wellbeing - people are at the heart of what we do; you'll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
- EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture.
- Paycare Health Cash Plan - you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
- Employee Assistance Program - access to 24/7 GP appointments, 1-1 counselling and health assessments.
- Bike2Work Scheme - the Bike2Work Scheme is part of the Government's Green Transport Plan, designed to encourage healthier, more sustainable travel.
- Discounts - access to Paycare Perks and Tickets for Good.
- Reward and Recognition - such as team away days, P3's Annual conference and Colleague Awards Ceremony.
- Personal Development Opportunities - including mentoring, training, secondments, job shadowing, and more.
- Colleague Volunteering Programme - one day paid leave per year to volunteer in the community.
- Enhanced Sickness Pay - based on your length of service.
- Earning Potential - optional overtime and refer a friend bonus scheme.
- Additional Equipment Provision - some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
Night Mental Health Helpline Operator in Ripley employer: P3 Charity
P3 Charity is an exceptional employer dedicated to supporting mental health and social inclusion in Derbyshire. With a strong commitment to employee wellbeing, we offer enhanced annual leave, access to mental health resources, and personal development opportunities, all within a collaborative and values-driven work culture. Join us in making a meaningful impact while enjoying unique benefits like our Colleague Volunteering Programme and the chance to contribute to our environmental initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Night Mental Health Helpline Operator in Ripley
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at P3 Charity. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like P3 Charity.
We think you need these skills to ace Night Mental Health Helpline Operator in Ripley
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for P3 Charity:Take some time to research P3 Charity and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at P3 Charity
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for P3 Charity's values and approach.
