At a Glance
- Tasks: Manage referrals and provide support to individuals in need.
- Company: Join a forward-thinking charity dedicated to social inclusion.
- Benefits: Enjoy 27 days annual leave, health cash plan, and personal development opportunities.
- Other info: Dynamic team environment with a focus on mental health and wellbeing.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Self-motivated with a can-do attitude and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 30 hours per week
Shift Pattern: Monday to Friday, 9:00 to 15:00
Work Base: Office based
An exciting opportunity has arisen to join our brilliant team in Nuneaton as a Referral and Triage Worker. This position is covering maternity leave on a 12 month contract. If you are self-motivated and enjoy a challenge where no two days are the same, then this role is for you!
As a Referral and Triage Worker, you will be working in our accommodation-based and community based services in Warwickshire. Your main role will be processing and managing referrals via the online portal. You will identify area/type/level of support/eligibility and pass referrals on to the relevant Service Manager. You will provide advice, guidance and prompt, high quality responses to all enquiries via the phone.
We are looking for someone with a can-do attitude, the willingness to go the extra mile and the ability to think outside the box. You will work on our internal IT system ensuring that all paperwork is accurately recorded and up to date. You must be able to make decisions with the sole purpose of supporting the people we work alongside to achieve their goals to create positive outcomes.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination. P3 have committed to achieving 'Net Zero' Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.
Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people. We're a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won't and we go the extra mile. We believe in collaboration - both within our teams and with the local community - to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.
What We Offer
- Enhanced Annual Leave Entitlement - 27 days annual leave per year, plus bank holidays.
- Commitment to Mental Health and Wellbeing - people are at the heart of what we do; you'll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
- EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture.
- Paycare Health Cash Plan - you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
- Employee Assistance Program - access to 24/7 GP appointments, 1-1 counselling and health assessments.
- Bike2Work Scheme - the Bike2Work Scheme is part of the Government's Green Transport Plan, designed to encourage healthier, more sustainable travel.
- Discounts - access to Paycare Perks and Tickets for Good.
- Reward and Recognition - such as team away days, P3's Annual conference and Colleague Awards Ceremony.
- Personal Development Opportunities - including mentoring, training, secondments, job shadowing, and more.
- Colleague Volunteering Programme - one day paid leave per year to volunteer in the community.
- Enhanced Sickness Pay - based on your length of service.
- Earning Potential - optional overtime and refer a friend bonus scheme.
- Additional Equipment Provision - some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
