Night Mental Health Helpline Operator

Hours: 36 hours per week

Shift Pattern: Covering Monday to Sunday, shifts are 23:00 to 08:30

Work Base: Office based

We are seeking compassionate and resilient individuals to join our Mental Health Helpline team as Helpline Operators. This frontline role serves as the first point of contact for people seeking mental health support across Derbyshire, providing a calm, non-judgemental response to individuals experiencing distress. The successful candidate will deliver emotional support, brief interventions, and risk assessments, including suicide risk assessments, helping to reduce escalation to clinical services where appropriate.

Responsibilities include:

• Assessing and managing risk
• Supporting safety planning and self-management strategies
• Signposting callers to relevant NHS and community services
• Escalating concerns to clinical teams when necessary
• Maintaining accurate records on NHS systems
• Working collaboratively with NHS staff, police, and partner agencies to ensure individuals receive appropriate support and care

Building rapport quickly, offering reassurance, and demonstrating professionalism, empathy, and sound judgement will be essential. The ideal candidate will be an excellent communicator who remains calm under pressure, can confidently assess and respond to risk, and is committed to promoting equality, diversity, and inclusion in all aspects of their work.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination. P3 have committed to achieving 'Net Zero' Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website. In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.

Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people. We're a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won't and we go the extra mile. We believe in collaboration - both within our teams and with the local community - to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.

What We Offer:

• Enhanced Annual Leave Entitlement - 27 days annual leave per year, plus bank holidays.
• Commitment to Mental Health and Wellbeing - people are at the heart of what we do; you'll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
• EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture.
• Paycare Health Cash Plan - you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
• Employee Assistance Program - access to 24/7 GP appointments, 1-1 counselling and health assessments.
• Bike2Work Scheme - the Bike2Work Scheme is part of the Government's Green Transport Plan, designed to encourage healthier, more sustainable travel.
• Discounts - access to Paycare Perks and Tickets for Good.
• Reward and Recognition - such as team away days, P3's Annual conference and Colleague Awards Ceremony.
• Personal Development Opportunities - including mentoring, training, secondments, job shadowing, and more.
• Colleague Volunteering Programme - one day paid leave per year to volunteer in the community.
• Enhanced Sickness Pay - based on your length of service.
• Earning Potential - optional overtime and refer a friend bonus scheme.
• Additional Equipment Provision - some employees may be provided with additional equipment including workwear, tools and use of a company van or car.