IT Support Analyst in Ilkeston

Our CharityP3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We are helpful in everything that we do. We are passionate about people and believe that what we do can make a real and lasting difference. We always go the extra mile and work with dedication and commitment.

The IT Support Analyst will deliver prompt and effective resolutions to technical issues or queries faced by colleagues, ensuring more complex issues are escalated to senior colleagues, technicians, or third parties and that organisational and departmental policies & procedures are followed. They will provide an effective service to the organisation in its requirements for hardware configurations and asset management.

You will:

• Provide ongoing support to the Digital Services Team in resolving IT issues/tickets.
• Provide End-user technical support and maintenance (hardware and software) on all desktop systems, printers, telephones, mobiles, and other peripheral devices.
• Assist with rolling out of major software and hardware upgrades.
• Troubleshoot systems, telecoms and network problems, diagnosing and solving hardware/software faults.
• Support and Administration of the Office 365 desktop environment.
• Manage devices through the P3 device management solutions.
• Maintain the Helpdesk system, recording appropriate information for fault incident and fault reporting.
• Ensure that users and stakeholders are kept up to date on status of tickets in a timely manner.
• Determine users needs and work with team members to resolve issues efficiently using the most appropriate medium (i.e. telephone, email, or face to face).
• Provide training/coaching to staff as required, and contribute to the development of any wider training programmes developed by the department.
• Ensure P3's security, such as data protection and cyber security standards are always upheld.

What We Offer:

• Enhanced annual leave entitlement: 27 days annual leave per year, plus bank holidays.
• Commitment to mental health and wellbeing; access to our National Wellbeing Lead and Regional Wellbeing Champions.
• Paycare health cash plan; claim back costs for a wide range of everyday health expenses.
• Employee Assistance Program; access to 24/7 GP appointments, 1-1 counselling and health assessments.
• Team initiatives; this may include team away days, P3's Big Day Out and our Annual Awards Ceremony.
• Discounts; access to Paycare Perks and Tickets for Good.
• Personal development opportunities including mentoring, training, secondments, job shadowing, and more.
• Enhanced sickness pay based on your length of service.
• Earning Potential; optional overtime and refer a friend bonus scheme.
• Additional equipment provision; some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date. P3 is an equal opportunities employer and is committed to combating all forms of discrimination.