At a Glance
- Tasks: Provide emotional support and risk assessments to those in need during night shifts.
- Company: Join P3 Charity, a forward-thinking organisation dedicated to social inclusion.
- Benefits: Enjoy 27 days annual leave, mental health support, and personal development opportunities.
- Other info: Dynamic role with opportunities for overtime and community volunteering.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Excellent communication skills and a commitment to equality and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
Hours: 36 hours per week
Shift Pattern: Covering Monday to Sunday, shifts are 23:00 to 08:30
Work Base: Office based
If you would like to arrange an informal meeting or have a discussion regarding the role, please contact Heidi on 07761 206462.
Responsibilities
- Deliver emotional support, brief interventions, and risk assessments, including suicide risk assessments.
- Assess and manage risk, support safety planning and self‑management strategies.
- Signpost callers to relevant NHS and community services, and escalate concerns to clinical teams when necessary.
- Maintain accurate records on NHS systems.
- Work collaboratively with NHS staff, police, and partner agencies to ensure individuals receive appropriate support and care.
- Build rapport quickly, offer reassurance, and demonstrate professionalism, empathy, and sound judgement.
Qualifications and Ideal Candidate
Ideal candidate will be an excellent communicator, remain calm under pressure, confidently assess and respond to risk, and be committed to promoting equality, diversity, and inclusion in all aspects of their work.
Company Commitments
P3 is an equal opportunities employer and is committed to combating all forms of discrimination. P3 has committed to achieving ‘Net Zero’ Carbon emissions by 2050 and plants a tree for every new employee in partnership with Treeapp.
Benefits
- Enhanced Annual Leave Entitlement – 27 days annual leave per year, plus bank holidays.
- Commitment to Mental Health and Wellbeing – access to National Wellbeing Lead and Regional Wellbeing Champions.
- EDI Focus – opportunity to join colleagues to raise awareness and steer initiatives.
- Paycare Health Cash Plan – claim back costs for a wide range of everyday health expenses.
- Employee Assistance Program – access to 24/7 GP appointments, 1‑1 counselling and health assessments.
- Bike2Work Scheme – part of the Government’s Green Transport Plan.
- Discounts – access to Paycare Perks and Tickets for Good.
- Reward and Recognition – team away days, annual conference and Colleague Awards Ceremony.
- Personal Development Opportunities – mentoring, training, secondments, job shadowing, and more.
- Colleague Volunteering Programme – one day paid leave per year to volunteer in the community.
- Enhanced Sickness Pay – based on length of service.
- Earning Potential – optional overtime and refer a friend bonus scheme.
- Additional Equipment Provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.
Company Mission and Values
Established in 1972, P3 Charity is a modern, forward‑thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people. We’re a person‑centred organisation that works alongside people to improve lives, strengthen communities, unlock potential and create new possibilities. Our values‑driven approach means we recruit for values and train for skills.
Night Mental Health Helpline Operator - Full Time employer: P3 Charity (People Potential Possibilities)
P3 Charity is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Night Mental Health Helpline Operators. With a strong commitment to employee wellbeing, generous annual leave, and numerous personal development opportunities, P3 empowers its staff to make a meaningful impact in the community while promoting mental health and social inclusion. Located in a vibrant area, employees benefit from a collaborative culture that values diversity and encourages professional growth.
Contact Details:
P3 Charity (People Potential Possibilities) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Mental Health Helpline Operator - Full Time
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
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If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like P3 Charity (People Potential Possibilities).
We think you need these skills to ace Night Mental Health Helpline Operator - Full Time
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for P3 Charity (People Potential Possibilities):Take some time to research P3 Charity (People Potential Possibilities) and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at P3 Charity (People Potential Possibilities)
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for P3 Charity (People Potential Possibilities)'s values and approach.
