At a Glance
- Tasks: Support the London team and manage front desk operations for a seamless office experience.
- Company: Join Jump Trading, a leader in innovative financial research and technology.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Other info: Be the face of Jump Trading and create exceptional experiences for employees and visitors.
- Why this job: Gain unique insights into operations while enhancing your professional skills in a dynamic environment.
- Qualifications: 2+ years in office administration or customer service with strong interpersonal skills.
The predicted salary is between 30000 - 40000 € per year.
Jump Trading Group is committed to world‑class research. We empower exceptional talent in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting‑edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incentivizing collaboration and mutual respect. At Jump, research outcomes drive more than superior risk‑adjusted returns. We design, develop, and deploy technologies that change our world, fund start‑ups across industries, and partner with leading global research organizations and universities to solve problems.
As a Workplace Experience Coordinator, you will serve as an integral member of the team and Jump, ensuring the seamless operation of our busy London reception front desk. This role is highly administrative in nature and encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting company‑wide initiatives for our UK‑based employees. In addition, this role will play a major part in upholding Jump’s world‑class standards and delivering a white‑glove service to all employees and visitors. As the face of Jump Trading London, the Workplace Experience Coordinator will help create an exceptional first impression and a consistently outstanding experience for everyone who walks through our doors.
What You’ll Do
- Support the London Workplace Experience team and collaborate with global WPS counterparts to align with WPS strategy and goals.
- Maintain a highly productive, guest‑ready office environment, managing guests, deliveries, vendor services, phone calls, and correspondence.
- Deliver white‑glove service to London leadership, employees, and visitors; act as an ambassador of Jump’s culture in all interactions.
- Maintain office procedures, internal documentation, and communication channels.
- Manage front desk operations, serving as the first point of contact for employees, guests, and vendors.
- Oversee incoming and outgoing activities, including deliveries, phone calls, and correspondence.
- Provide cross‑departmental administrative support (e.g., Tech Services, Facilities, Travel, Talent Development, Recruiting, HR) to strengthen engagement and retention.
- Streamline front desk administrative work, tools, and reporting to improve efficiency, visibility, and decision‑making.
- Use data and feedback to identify root causes of recurring issues and pilot creative, compliant solutions that can be scaled.
- Other duties as assigned and needed.
Skills You’ll Need
- At least 2+ years of experience in an office administration and/or customer service/support environment.
- Strong interpersonal skills – an upbeat, client service, can‑do attitude.
- Excellent organisational skills and meticulous attention to detail.
- Strong verbal and written communication skills.
- Strong time management and prioritisation skills.
- Team player, able to take direction as well as show initiative.
- Good judgment with respect to sensitive subject matter – able to uphold a strict level of confidentiality.
- Ability to work in a fast paced and challenging environment.
- Good working knowledge of Word, Excel, PowerPoint and Outlook.
- Reliable and predictable availability. The role is strictly an onsite, five day a week role.
Why This Role?
This position offers a unique opportunity to gain broad exposure to Jump’s operations and culture while building valuable professional skills. As a Workplace Experience Coordinator, you’ll have a front‑row seat to the inner workings of our London office, allowing you to interact with a wide range of teams and stakeholders. By contributing to both day‑to‑day operations and company‑wide initiatives, you’ll develop a deep understanding of our organisation while honing your administrative, interpersonal and abilities.
Benefits
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Workplace Experience Coordinator employer: P2P
Jump Trading Group is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal workplace for those seeking to thrive in a dynamic environment. As a Workplace Experience Coordinator in our London office, you will enjoy comprehensive benefits, including private medical insurance and a group pension scheme, while playing a vital role in creating outstanding experiences for employees and visitors alike. With ample opportunities for professional growth and a commitment to maintaining world-class standards, Jump Trading is dedicated to empowering its team members to excel and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Jump Trading values creativity and collaboration, so think about how you can showcase your own unique talents and experiences that align with their ethos.
✨Tip Number 2
Practice your interpersonal skills! As a Workplace Experience Coordinator, you'll be the face of Jump. Role-play scenarios with friends or family to nail that upbeat, client service attitude they’re looking for.
✨Tip Number 3
Prepare questions that show your interest in their operations and culture. Ask about how they maintain their world-class standards and what initiatives they have in place for employee engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Jump team.
We think you need these skills to ace Workplace Experience Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who fits into our unique culture.
Tailor Your Application:Make sure to tailor your application specifically for the Workplace Experience Coordinator role. Highlight your relevant experience in office administration and customer service, and connect your skills to what we’re looking for in the job description. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application speaks volumes about your attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Jump and what we stand for before you hit send!
How to prepare for a job interview at P2P
✨Know the Company Culture
Before your interview, dive deep into Jump Trading's unique culture. Understand their commitment to innovation and collaboration. Be ready to discuss how your values align with theirs and how you can contribute to maintaining that world-class standard.
✨Showcase Your Organisational Skills
As a Workplace Experience Coordinator, you'll need to demonstrate excellent organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or streamlined processes. This will show that you're capable of handling the busy front desk operations.
✨Practice Your Communication Skills
Strong verbal and written communication is key for this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer, showcasing your interest in the role and the company.
✨Emphasise Your Customer Service Experience
Highlight your experience in customer service or office administration. Share specific instances where you provided exceptional service or resolved issues creatively. This will help illustrate your 'can-do' attitude and ability to deliver white-glove service to employees and visitors.
