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- Tasks: Support tech services, troubleshoot issues, and enhance employee experience in a dynamic office environment.
- Company: Join Jump Trading Group, a leader in applying cutting-edge research to global financial markets.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Why this job: Kickstart your IT career while making a real impact in a collaborative team.
- Qualifications: Strong interpersonal skills, attention to detail, and a passion for technology.
- Other info: 6-month contract with opportunities for growth and learning in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. As a member of our Helpdesk, you will serve as an integral member of the Technical Services team ensuring the seamless operation of technical and administrative functions, enhancing the employee experience in our EMEA offices.
This role encompasses a wide array of responsibilities focused on supporting Tech Services by maintaining organisational efficiency, aiding office operations, basic troubleshooting tasks, laptop set up, mobile configuration and desk set ups.
Responsibilities- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings.
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups.
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+), or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Demonstrate a strong interest in IT and a desire to build technical skills over time.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented.
- Flexibility for occasional travel to other offices.
- Other duties as assigned or needed.
- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organisational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
This is a 6-month contracted, in office position (5 day/week). Reliable and Predictable availability.
Benefits- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Tech Services Helpdesk employer: P2P
Contact Detail:
P2P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Services Helpdesk
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Jump Trading Group. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your tech troubleshooting skills! Since this role involves basic support for Windows and Mac systems, brush up on common issues and solutions. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show off your interpersonal skills! This job is all about helping others, so be ready to share examples of how you've provided excellent customer service in the past. A friendly, proactive attitude goes a long way in making a great impression.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Tech Services Helpdesk
Some tips for your application 🫡
Show Your Enthusiasm for Tech: When writing your application, let your passion for technology shine through! Mention any relevant experiences or projects that demonstrate your curiosity and willingness to learn new tools. We love seeing candidates who are genuinely excited about tech!
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your skills in troubleshooting and customer service, and relate them to the responsibilities mentioned in the job description. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at P2P
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows and Mac systems. Be ready to discuss basic troubleshooting techniques, as well as any hands-on experience you've had with tech support. This will show your genuine interest in IT and your ability to handle the role's requirements.
✨Show Off Your People Skills
Since this role involves a lot of interaction with employees, practice how you'll communicate effectively and positively. Think about examples where you've provided great customer service or resolved conflicts, as these stories can highlight your interpersonal skills during the interview.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage multiple tasks in a fast-paced environment. Share specific examples of how you've kept things organised or improved efficiency in previous roles. This will help illustrate your attention to detail and ability to adapt quickly.
✨Ask Smart Questions
Come prepared with questions that show your curiosity about the company culture and the Tech Services team. Inquire about the tools they use or how they handle complex technical issues. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
