At a Glance
- Tasks: Build and maintain Windows 11 and macOS images for a seamless user experience.
- Company: Join a leading tech firm focused on innovation and security.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with occasional travel and weekend work, perfect for tech enthusiasts.
- Why this job: Make a real impact by enhancing endpoint technology and user satisfaction.
- Qualifications: 5+ years in IT with expertise in Microsoft technologies and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Main Duties/Responsibilities of the Role:
- Build, configure and maintain Windows 11 and macOS (MacBook) device images and engineering standards, ensuring a consistent and high-quality end-user experience across the global estate.
- Manage and administer endpoint platforms using Microsoft Intune and SCCM/MECM, including policy configuration, compliance baselines, and device lifecycle management.
- Design, package, test and deploy applications across Windows and macOS environments, ensuring reliable and efficient software delivery through Intune and SCCM.
- Scan, identify and remediate endpoint vulnerabilities across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively.
- Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards.
- Track vendor patch releases and manage the timely deployment of OS and application patches across the endpoint estate in a prioritised and controlled manner; recommending mitigation measures, such as configuration changes, where immediate patching is not feasible.
- Act as a senior escalation point for the global support team, providing expert-level troubleshooting and guidance on complex endpoint issues across Windows and macOS platforms.
- Develop a strong understanding of business processes and how they interact with endpoint technology, using this context to inform engineering decisions and support priorities.
- Continually review, update and improve endpoint engineering processes, procedures and standards to drive operational excellence and efficiency.
Special Circumstances:
- 9 hour working days between core business hours (0800 – 1800).
- Some weekend and on-call work will also be necessary.
- Overseas travel will be required on occasion.
Person Specification Work Experience/Background:
- Ability to work in a challenging and dynamic environment.
- Experience of providing production and development support for business critical applications and servers.
- Ability to communicate and work effectively with other IT staff, e.g. developers, desktop support.
- 5+ years of experience specialising in Microsoft Azure technologies.
- Bachelor’s degree in Engineering, computer science, or equivalent work experience.
- Experience of working in a financial background is preferred.
Technical Skills/Knowledge/Professional Qualifications:
- Extensive knowledge of Windows Server/Client operating systems and services. (MCSA preferred)
- Active Directory, Group Policy, ADFS, Azure AD, Conditional Access and SSO, DHCP, DNS.
- Microsoft SCCM / MECM, Jamf, Patch My PC.
- PowerShell scripting in enterprise production environments.
- Microsoft Intune / Endpoint Management, Intune update rings.
- Windows 10 & 11 desktops - performance troubleshooting and optimization.
- General networking experience.
- Extensive knowledge of the Microsoft Azure Cloud Adoption Framework (Certified Azure Admin Associate).
- Extensive knowledge of the Microsoft 365 E5 suite of services (M365/Identity/Security Certified).
- A good understanding of the Azure technologies.
Competencies/Other Requirements:
- Self-motivated individual that can work under their own initiative with minimal supervision.
- Able to deal effectively with external suppliers and providers.
- Able to communicate effectively with end users, management, and other teams.
- Take ownership of issues and follow through with them until resolution.
- Excellent written and verbal communication.
- Teamwork and interpersonal skills.
- A willingness to learn and keep up to date with technologies.
Senior Endpoint Experience Manager employer: P2P
P2P is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration in the heart of Greater London. With a commitment to employee growth, we offer extensive professional development opportunities and a supportive environment for those passionate about advancing decentralized finance. Join us to be part of a forward-thinking team that values your contributions and encourages meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Endpoint Experience Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what P2P values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges P2P might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at P2P!
✨Direct Apply to P2P
Let's not forget to apply directly through the P2P website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Endpoint Experience Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at P2P.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at P2P. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at P2P
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
