At a Glance
- Tasks: Provide 24x7 support for our global cryptocurrency trading platform and resolve production incidents.
- Company: Join a leading firm in the fast-paced world of cryptocurrency trading.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow in the fintech industry.
- Why this job: Be part of a dynamic team that drives innovation in the financial technology space.
- Qualifications: 2+ years in production support, strong technical skills in UNIX, SQL, and scripting.
The predicted salary is between 50000 - 70000 £ per year.
Exchange Support team is responsible for maintaining a global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various positions in the Exchange Production Support team.
Responsibilities
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incidents in a timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continues to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience supporting FIX protocol and APIs is a must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pick up new concepts, business areas and technologies.
- Open to shift work and weekend support.
Production Support Engineer, 24x7 Exchange Platform (L2/L3) employer: P2P
As a Production Support Engineer in our dynamic Exchange Support team, you will thrive in a fast-paced environment dedicated to maintaining our global cryptocurrency trading platform. We pride ourselves on fostering a collaborative work culture that encourages continuous improvement and professional growth, offering extensive training and development opportunities. Located in a vibrant tech hub, we provide a unique chance to work with cutting-edge technologies while enjoying a supportive atmosphere that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Engineer, 24x7 Exchange Platform (L2/L3)
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working in production support roles. Use platforms like LinkedIn to connect and engage with them. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Prepare for technical interviews by brushing up on your UNIX commands, SQL, and scripting skills. Practice common troubleshooting scenarios that might come up during the interview. We want you to show off your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Check out our website for openings in the Exchange Support team. Tailor your approach to highlight how your skills match the specific needs of the role.
✨Tip Number 4
Stay calm and collected during interviews. They might throw some high-pressure scenarios your way, so practice your responses to stay cool under pressure. Remember, they’re looking for someone who can handle multiple priorities and deliver results!
We think you need these skills to ace Production Support Engineer, 24x7 Exchange Platform (L2/L3)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Support Engineer role. Highlight your experience with UNIX commands, SQLs, and any relevant scripting skills. We want to see how your background aligns with our needs!
Showcase Your Incident Management Skills:In your application, emphasise your incident management experience. Share specific examples of how you've handled production issues in the past. This will show us you can take ownership and resolve incidents effectively.
Communicate Clearly:Since excellent communication is key for this role, ensure your written application is clear and concise. Use straightforward language to describe your experiences and skills, making it easy for us to understand your fit for the team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at P2P
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially UNIX commands, SQL, and scripting in Bash or Python. Be ready to discuss how you've used these skills in past roles, particularly in production support scenarios.
✨Understand the Business Context
Familiarise yourself with the cryptocurrency trading landscape and the specific systems mentioned in the job description, like the Exchange platform and Risk management system. This will help you demonstrate your understanding of how your role fits into the bigger picture.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled production incidents in the past. Highlight your problem-solving approach, collaboration with teams, and how you ensured timely resolutions. This is crucial for a role that demands end-to-end ownership of production issues.
✨Communicate Clearly and Confidently
Since you'll be interacting with various stakeholders, practice articulating your thoughts clearly. Use concise language to explain complex technical concepts, and be prepared to answer questions about your communication style and experience working with different teams.
