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For Companies At a Glance
- Tasks: Ensure stability of production applications and automate support tasks with AI.
- Company: Join Crypto.com, a leader in blockchain security and innovation.
- Benefits: Competitive salary, medical insurance, flexible work hours, and exciting career growth.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team tackling real-world crypto challenges and making an impact.
- Qualifications: Experience in application support, AI automation, and blockchain technologies required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS.
Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands‑on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever‑evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.
Key Responsibilities
- Production Excellence & Stability
- Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- Environment Management: Oversee pre‑production and staging environments to ensure seamless delivery.
- Incident & Problem Management: Lead the triage of application alerts, conduct deep‑dive root cause analysis (RCA), and manage post‑resolution follow‑ups to ensure issues never resurface.
- Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- Proactively keep abreast with updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Requirements
- Support Nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experiences in supporting applications.
- Hands‑on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
- Blockchain/Web3 technical depth with hands‑on experience writing/deploying DApps in Solana or EVM.
- Practical experience with staking across blockchains.
- Strong communication to bridge between end‑users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes.
- Degree in Computer Science or Engineering or Information Technology or similar discipline.
- Knowledge in programming languages such as Rust or Python or Node.js or Golang.
Benefits
- Competitive salary.
- Medical insurance package with extended coverage to dependents.
- Attractive annual leave entitlement including: birthday, work anniversary.
- Work Flexibility Adoption: Flexi‑work hour and hybrid or remote set‑up.
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining.
- Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.
Blockchain Security AI Application Support Engineer in Manchester employer: P2P
Contact Detail:
P2P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blockchain Security AI Application Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain and security space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your hands-on experience with AI, DApps, or any relevant projects. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your experience with blockchain technologies and how you've tackled challenges in past roles. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at Crypto.com.
We think you need these skills to ace Blockchain Security AI Application Support Engineer in Manchester
Some tips for your application 🫡
Show Your Passion for Security: When you're writing your application, let your enthusiasm for user security shine through. We want to see that you’re not just ticking boxes but genuinely care about keeping users safe in the ever-evolving world of crypto.
Highlight Relevant Experience: Make sure to showcase any hands-on experience you have with blockchain technologies and AI. We love seeing how you've tackled challenges in past roles, especially if it relates to application support or incident management.
Be Clear and Concise: Your application should be easy to read and straight to the point. Use clear language to explain your skills and experiences, especially when discussing complex topics like DApps or blockchain issues. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Crypto.com!
How to prepare for a job interview at P2P
✨Know Your Blockchain Basics
Before heading into the interview, make sure you brush up on your blockchain knowledge. Understand the fundamentals of how blockchains work, especially those relevant to Crypto.com. Being able to discuss specific technologies and protocols will show that you're not just familiar with the terms but can also engage in meaningful conversations about them.
✨Showcase Your AI Skills
Since the role involves applying AI to automate tasks, be prepared to share examples of your hands-on experience with AI or LLMs. Discuss any projects where you've successfully implemented automation or improved workflows. This will demonstrate your practical skills and your ability to innovate in a fast-paced environment.
✨Communicate Clearly and Effectively
Given the importance of bridging communication between users and engineers, practice explaining complex technical issues in simple terms. Prepare to give examples of how you've done this in the past. Clear communication is key, so showing that you can distil complicated concepts into understandable updates will set you apart.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of past incidents where you had to conduct root cause analysis or manage incidents. Be ready to walk through your thought process and the steps you took to resolve issues, as this will highlight your analytical skills and attention to detail.