At a Glance
- Tasks: Ensure stability of production applications and automate support tasks using AI.
- Company: Join Crypto.com, a leader in blockchain security and innovation.
- Benefits: Competitive salary, medical insurance, flexible work hours, and crypto perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be at the forefront of blockchain technology and make a real impact.
- Qualifications: Experience in application support and knowledge of programming languages like Rust or Python.
The predicted salary is between 50000 - 70000 € per year.
About the team/project
At Crypto.com, our dedication to user security is led by an international roster of seasoned cybersecurity experts. We hold international patents for technologies integrated in our security architecture, and our team has consistently championed industry standards, acquiring certifications such as ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, SOC 2 Type II, and the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization’s hierarchy. The blockchain security team utilizes core blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques, providing a unique opportunity to work on the future of this exciting industry.
Key Responsibilities
- Production Excellence & Stability
- Guardian of uptime: take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- Environment management: oversee pre‑production and staging environments to ensure seamless delivery.
- Incident & problem management: lead the triage of application alerts, conduct deep‑dive root‑cause analysis (RCA), and manage post‑resolution follow‑ups to ensure issues never resurface.
- Disaster recovery: coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- AI & Automation Innovation
- Support transformation: apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- Technical (Web 3 and Blockchain) Research
- Proactively keep abreast with updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Requirements
- Support nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experience in supporting applications.
- Hands‑on experience in using AI/LLMs to automate workflows or infrastructure monitoring.
- Strong communication to bridge between end‑users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes.
- Degree in Computer Science, Engineering, Information Technology or similar discipline.
- Knowledge in programming languages such as Rust, Python, Node.js or Golang.
Nice to have:
- Blockchain/Web3 technical depth with hands‑on experience writing/deploying DApps in Solana or EVM.
- Practical experience with staking across blockchains.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including birthday, work anniversary
- Work flexibility adoption. Flexi‑work hour and hybrid or remote set‑up
- Aspire career alternatives through internal mobility program offering diverse scope
- Work perks: crypto.com visa card provided upon joining
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.
Application Support Engineer — Blockchain Security & AI Automation in London employer: P2P
At Crypto.com, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises innovation and security in the rapidly evolving blockchain industry. Our employees benefit from competitive salaries, comprehensive medical insurance, and flexible working arrangements, alongside unique opportunities for career growth through our internal mobility programme. Join us to be part of a diverse team of experts dedicated to shaping the future of digital asset security while enjoying perks like a crypto.com visa card and generous annual leave entitlements.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer — Blockchain Security & AI Automation in London
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain and AI space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with AI or blockchain, create a project or demo to showcase your abilities. It’s a great way to stand out and prove you’re the real deal.
✨Tip Number 3
Prepare for the interview! Research Crypto.com and its security practices. Be ready to discuss how you can contribute to their mission of user security and stability in production applications.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you’re genuinely interested in joining our team at Crypto.com.
We think you need these skills to ace Application Support Engineer — Blockchain Security & AI Automation in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with blockchain technologies and AI automation. We want to see how your skills align with our mission at Crypto.com!
Show Off Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex issues in past roles. We love candidates who can demonstrate a support nature mentality and a knack for digging deep into root causes.
Communicate Clearly:When writing your application, keep it clear and concise. We appreciate strong communication skills, so make sure you can explain technical concepts in a way that’s easy to understand for both users and engineers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our hiring process smoothly.
How to prepare for a job interview at P2P
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of blockchain technologies, smart contracts, and the programming languages mentioned in the job description. Being able to discuss your hands-on experience with Rust, Python, Node.js, or Golang will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled application issues or improved system stability. Highlight your experience with incident management and root-cause analysis, as this role requires a keen eye for detail and a proactive approach to problem-solving.
✨Communicate Clearly and Empathetically
Since you'll be bridging the gap between end-users and the engineering team, practice explaining complex technical issues in simple terms. This will demonstrate your strong communication skills and your ability to keep users informed while ensuring engineers have the data they need to resolve issues.
✨Stay Updated on Industry Trends
Keep yourself informed about the latest developments in blockchain and AI automation. Being able to discuss recent advancements or trends during your interview will show your passion for the field and your commitment to continuous learning, which is crucial for this role.
