HR Operations Coordinator

The Company Brevan Howard Asset Management is one of the leading absolute return/hedge fund managers, overseeing assets on behalf of institutional investors from around the world, including pension funds, endowments, insurance companies, government agencies, private banks, and fund of funds. Brevan Howard was founded in 2002 and launched its flagship global macro strategy in April 2003. The firm currently manages over $35bn and engages predominantly in discretionary directional and relative value trading in fixed income, FX markets, and equities. BH Digital, a division within Brevan Howard that manages crypto and digital asset strategies was launched in 2022. The firm currently employs over 1,000 personnel worldwide, including over 400 investment professionals. This global presence gives Brevan Howard the ability to identify and source attractive investment opportunities, as well as investment management talent wherever they may be. Brevan Howard has won several industry awards for excellence in risk management, operational robustness, and investment performance. The firm’s main hubs are in London, Jersey, Geneva, New York, Austin, Hong Kong, Singapore, and Abu Dhabi.

The Role: As part of the global HR Operations team and reporting to the HR Operations Manager, the HR Operations Coordinator is responsible for delivering an effective, efficient and professional operational HR service to the business, ensuring delivery against SLA’s and providing first level support, escalating appropriately and ensuring SLA’s are met with the highest levels of customer service.

The Person:

• Customer Focus: You excel at delivering outstanding experiences to all stakeholders, prioritizing and resolving their requests effectively and meticulously.
• Innovative Problem Solver: You thrive in ambiguity, taking ownership to resolve employee and stakeholder requests efficiently.
• HR Operations Champion: Your passion for HR Operations drives you to deliver exceptional results for the HR team and the entire organization.
• Process Improvement: You love enhancing efficiencies and identifying opportunities to streamline processes.
• Agile and Adaptable: You thrive in dynamic environments, quickly adjusting to changing priorities and delivering swift, effective solutions.

Key Responsibilities:

• Employee Inquiries: Regularly review and resolve HR queries, providing first-level support and escalating issues as needed. Ensure SLAs are met while delivering excellent customer service.
• Employee Lifecycle Support: Support administrative aspects of the employee lifecycle, including probation management, performance management documentation, job changes, and offboarding. Use Workday extensively to process these changes.
• Onboarding and Job Transfers: Drive new employee onboarding activities, including employment verification, contract creation, background checks, offer letters, and employment agreements.
• First Line HR System Support: Engage daily with HR information systems (Workday) and other applications (DocuSign, Excel, Adobe Acrobat). Provide first-level process and technical support, respond to employee queries, and maintain accurate data.
• Payroll and Benefits: Support payroll processes and administration of employee benefits.
• Stakeholder Liaison: Collaborate with HR Business Partners to ensure coherency in new hire preparation and maintain best practices across sectors (Payroll, IT, Facilities, Legal, Compliance).
• Record Keeping and Data Management: Create and maintain accurate employee data, coordinate information collection, and ensure data integrity and compliance in Workday HCM.
• Reporting: Generate standardized workforce reports and analytics, providing insights into metrics such as headcount, joiners, movers, leavers, and employee demographics.

Skills and Experience Requirements:

• Proven experience in HR Administration or People/HR Operations at a similar level.
• Degree or equivalent in Business, Human Resources, or a related field (desired but not essential).
• Experience with HR systems, ideally Workday.
• Familiarity with ticketing systems for HR (e.g., ServiceNow, Jira).
• Knowledge of EMEA employment legislation/compliance laws and market practices, including immigration. Additional knowledge of other regions (APAC/US) is a plus.
• Customer-focused with the ability to manage conflicting priorities and meet stakeholder needs.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to collaborate cross-functionally.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.