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For Companies At a Glance
- Tasks: Ensure stability of blockchain applications and automate support tasks with AI.
- Company: Join Crypto.com, a leader in blockchain security and innovation.
- Benefits: Competitive salary, medical insurance, flexible work hours, and crypto perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a cutting-edge team shaping the future of digital assets.
- Qualifications: Experience in application support and knowledge of programming languages like Rust or Python.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About the team/project
At Crypto.com, our dedication to user security is led by an international roster of seasoned cybersecurity experts. We hold international patents for technologies integrated in our security architecture, and our team has consistently championed industry standards, acquiring certifications such as ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, SOC 2 Type II, and the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization’s hierarchy. The blockchain security team utilizes core blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques, providing a unique opportunity to work on the future of this exciting industry.
Key Responsibilities
- Production Excellence & Stability
- Guardian of uptime: take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- Environment management: oversee pre‑production and staging environments to ensure seamless delivery.
- Incident & problem management: lead the triage of application alerts, conduct deep‑dive root‑cause analysis (RCA), and manage post‑resolution follow‑ups to ensure issues never resurface.
- Disaster recovery: coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- Support transformation: apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- Proactively keep abreast with updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Requirements
- Support nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experience in supporting applications.
- Hands‑on experience in using AI/LLMs to automate workflows or infrastructure monitoring.
- Strong communication to bridge between end‑users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes.
- Degree in Computer Science, Engineering, Information Technology or similar discipline.
- Knowledge in programming languages such as Rust, Python, Node.js or Golang.
Nice to have:
- Blockchain/Web3 technical depth with hands‑on experience writing/deploying DApps in Solana or EVM.
- Practical experience with staking across blockchains.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including birthday, work anniversary
- Work flexibility adoption. Flexi‑work hour and hybrid or remote set‑up
- Aspire career alternatives through internal mobility program offering diverse scope
- Work perks: crypto.com visa card provided upon joining
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.
Blockchain Security AI Application Support Engineer employer: P2P
Contact Detail:
P2P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blockchain Security AI Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain and cybersecurity space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially if you've worked with AI or blockchain tech. This gives potential employers a taste of what you can do beyond the written application.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to blockchain and AI. We recommend practising with friends or using mock interview platforms to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at Crypto.com.
We think you need these skills to ace Blockchain Security AI Application Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with blockchain technologies and AI. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Show Your Passion for Security: Since we’re all about user security, it’s crucial to express your enthusiasm for cybersecurity in your application. Share any personal projects or experiences that demonstrate your commitment to keeping systems safe and secure.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at P2P
✨Know Your Blockchain Basics
Before heading into the interview, make sure you brush up on your blockchain knowledge. Understand the core concepts, especially around smart contracts and DApps, as well as the specific technologies mentioned in the job description. This will show that you're not just interested in the role but also have a genuine passion for the field.
✨Demonstrate Your Problem-Solving Skills
Since the role involves incident management and root-cause analysis, be prepared to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Show Off Your AI Know-How
Given the emphasis on AI and automation in the role, come ready to discuss any hands-on experience you have with AI tools or LLMs. Be specific about how you've used these technologies to improve workflows or monitor infrastructure, as this will directly relate to what the team is looking for.
✨Communicate Clearly and Empathetically
Strong communication is key in this position. Practice explaining complex technical concepts in simple terms, as you'll need to bridge the gap between users and engineers. Think of examples where you've had to distill complicated issues into clear updates for non-technical stakeholders.