At a Glance
- Tasks: Provide top-notch support for our global cryptocurrency trading systems and ensure smooth operations.
- Company: Join a leading firm in the fast-paced world of cryptocurrency trading.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting environment with opportunities to learn and grow in the fintech industry.
- Why this job: Be part of a dynamic team that drives innovation in the crypto space.
- Qualifications: 2+ years in production support, strong technical skills, and a passion for problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
The Exchange Support team is responsible for maintaining a global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology-focused team members for various positions in the Exchange Production Support team.
Responsibilities
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of production issues, collaborating with various technical and business support teams, escalation and resolution of incidents in a timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercises. Ensure Process Management continues to meet ITIL best practice standards, SLA and client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience supporting FIX protocol and APIs is a must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service-oriented with strong incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different stakeholders and interfacing teams in a clear and concise manner.
- Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, be result-driven with attention to detail and deliver to demanding deadlines.
- Self-starter and able to quickly pick up new concepts, business areas and technologies.
- Open to shift work and weekend support.
Application Support Engineer, UK, OEX employer: P2P
As an Application Support Engineer at OEX, you will join a dynamic and innovative team dedicated to maintaining the cutting-edge infrastructure of our cryptocurrency trading business. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional growth, offering opportunities to enhance your technical skills in a fast-paced environment. With a commitment to employee well-being and a focus on work-life balance, OEX stands out as an exceptional employer in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer, UK, OEX
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working in application support or related fields. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Since this role requires knowledge of UNIX commands, SQL, and scripting, make sure you can demonstrate your expertise. Practice common interview questions related to incident management and troubleshooting to show you're ready for the challenge.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled production incidents or improved processes in previous roles. This will highlight your ability to take ownership and drive continuous improvement, which is key for the Exchange Support team.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Application Support Engineer, UK, OEX
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with UNIX commands, SQLs, and any relevant scripting skills. We want to see how your background aligns with our needs in the cryptocurrency trading space!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your experience with FIX protocol, APIs, and any monitoring tools like Grafana or Dynatrace. We’re looking for tech-savvy individuals who can hit the ground running.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences make you a great fit for our Exchange Support team. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at P2P
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially UNIX commands, SQL, and scripting in Bash or Python. Be ready to discuss how you've used these skills in past roles, particularly in production support within the financial services sector.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled production incidents in the past. Highlight your ability to take end-to-end ownership of issues, collaborate with teams, and resolve incidents efficiently. This will demonstrate your problem-solving skills and your understanding of the importance of uptime.
✨Communicate Clearly and Confidently
Since you'll be interacting with various stakeholders, practice articulating your thoughts clearly. Use concise language to explain complex technical concepts, and be prepared to answer questions about your communication style and how you handle different audiences.
✨Emphasise Continuous Improvement Mindset
Think of specific instances where you've identified areas for improvement in processes or systems. Discuss any automation projects you've undertaken or optimisations you've implemented, as this shows you're proactive and focused on enhancing service levels.
