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For Companies At a Glance
- Tasks: Lead client relationships and ensure their success with our digital asset platform.
- Company: Join Talos, a pioneering firm in digital asset trading technology since 2018.
- Benefits: Enjoy wellness credits, paid lunches, fitness events, and competitive salaries.
- Why this job: Be part of a dynamic team shaping the future of digital assets while driving client satisfaction.
- Qualifications: 7+ years in account management with a strong understanding of digital assets and trading solutions.
- Other info: Hybrid work environment with offices in major global cities.
The predicted salary is between 120000 - 180000 £ per year.
Talos provides institutional-grade trading technology for global digital asset market participants, powering many of the major players in the digital asset ecosystem. We are a tight-knit but decentralized team of highly-experienced engineers and businesspeople. We are a hybrid-friendly work environment, plus physical hubs in New York, London, Singapore, and Cyprus.
As an Account Management Director you will serve as a liaison between our company and our clients. Your primary objective is to deeply understand their business goals and objectives, leveraging this insight to effectively integrate them into our platform. You'll continuously refine and execute our Account Management strategy, drawing from both qualitative and quantitative methodologies. From the initial onboarding process to seamless integration and ongoing support, you'll oversee the entire post-contract journey for both existing and new Talos clients. Collaboration with sales, product, and engineering teams ensures that client expectations are not only met but also inform future product decisions. Your expertise will be instrumental in nurturing client relationships, providing invaluable guidance on workflows, and driving long-term value while monitoring and enhancing the overall health of our client base. Additionally, you'll play a key role in maintaining revenue forecasts, with a focus on strategic cross-selling and up-selling initiatives to maximize client satisfaction and business growth.
Responsibilities and Duties
- Effectively implement our account management strategy combining qualitative and quantitative approaches
- Maintain revenue forecast with objectives of cross-selling and up-selling
- Manage and own post-contract journey of existing and new Talos clients
- Work closely with revenue, product, and engineering teams to ensure the clients’ expectations are met and that the voice of the client is represented in future product decisions
- Nurture and grow client relationships, consult on workflows, and drive value for our clients while maximizing long-term value of contracts
- Monitor and improve overall health of our client base
Qualifications
- 7+ years experience in account management or a similar, client-facing role (Sales Trading, Algo/Execution Sales, RM, etc.)
- Traditional capital markets experience required
- Experience with electronic trading solutions
- Experience working with clients to solve technological trading challenges
- An understanding of digital assets
- Strong verbal and written communication skills
Benefits
You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Our offerings include a monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday. Additionally, we provide paid lunches in the office, monthly fitness and evening socials to foster connections with colleagues, and annual offsite events to engage with the wider team. In New York City, the annual base compensation range is $185,000 - $255,000. This position is eligible for discretionary bonus.
Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Account Management Director employer: P2P
Contact Detail:
P2P Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Director
✨Tip Number 1
Familiarise yourself with the digital asset market and Talos' role within it. Understanding the nuances of institutional trading technology will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of Talos on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and drive value. Highlighting your successes in cross-selling and up-selling will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in electronic trading solutions and digital assets. Being knowledgeable about recent developments will not only impress your interviewers but also show your commitment to the industry and the role.
We think you need these skills to ace Account Management Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client-facing roles. Emphasise your understanding of digital assets and electronic trading solutions, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your knowledge of Talos and its role in the digital asset market. Explain how your skills align with their needs, particularly in nurturing client relationships and driving long-term value.
Showcase Quantitative Skills: Since the role involves maintaining revenue forecasts and implementing strategies, include examples of how you've successfully used quantitative methodologies in previous positions to achieve business goals.
Highlight Communication Skills: Given the importance of collaboration with various teams, emphasise your strong verbal and written communication skills. Provide specific examples of how you've effectively communicated with clients and internal teams in the past.
How to prepare for a job interview at P2P
✨Understand the Company and Its Culture
Before your interview, take some time to research Talos and its unique culture. Familiarise yourself with their approach to digital asset markets and how they operate as a hybrid-friendly team. This will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Showcase Your Client Management Skills
As an Account Management Director, your ability to nurture client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client expectations, resolved issues, or driven value for clients. Highlight your strategic thinking in cross-selling and up-selling initiatives.
✨Demonstrate Your Technical Knowledge
Given the role's focus on electronic trading solutions and digital assets, be ready to discuss your technical expertise. Share specific instances where you've solved technological challenges for clients, and be prepared to talk about your understanding of the digital asset landscape.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions. Ask about the company's future direction, how they measure client satisfaction, or how the account management strategy is evolving. This shows your proactive nature and genuine interest in contributing to their success.
