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- Tasks: Lead a team to ensure smooth operations and excellent service during night shifts.
- Company: Join Amazon, a global leader in logistics and innovation.
- Benefits: Competitive pay, diverse work environment, and opportunities for growth.
- Other info: Dynamic night shift role with a supportive team culture.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Experience with MS Office and data analytics; teamwork and communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
This is a Nightshift role Wednesday-Saturday 00:30 - 11:00. Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities:
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
- Support and train employees to deliver great service and supervise them in their daily tasks.
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
- Work with other departments to find solutions to address common issues or support needs in areas of key performance.
- Use data analysis to identify ways to optimise safety, quality and productivity.
A day in the life:
As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day. You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team:
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
Qualifications:
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Relevant experience working with data analytics and using these metrics to identify problems.
- Experience of stakeholder management including building and maintaining professional relationships.
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Operations Supervisor in Glasgow employer: P.S. - This
Contact Detail:
P.S. - This Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations. Think about how your past experiences align with the role of Operations Supervisor and be ready to share specific examples.
✨Tip Number 3
Show your enthusiasm for the nightshift! Highlight your flexibility and readiness to work during those hours, as well as any relevant experience you have in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Operations Supervisor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in operations. We want to see how your skills align with the role of Operations Supervisor, so don’t hold back on showcasing your achievements!
Showcase Your Data Skills: Since data analysis is key in this role, include examples of how you've used data to improve processes or solve problems in your previous jobs. We love seeing candidates who can think critically and use metrics to drive success!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at P.S. - This
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Operations Supervisor. Understand how workflows are measured and monitored, and be ready to discuss how you would support team members in following processes. This shows that you’re not just interested in the role, but you also understand its importance.
✨Showcase Your Data Skills
Since data analysis is crucial for optimising safety, quality, and productivity, be prepared to share examples of how you've used data in previous roles. Discuss specific metrics you’ve tracked and how they led to improvements. This will demonstrate your analytical mindset and problem-solving abilities.
✨Emphasise Team Leadership
As a hands-on role, it’s vital to show that you can lead and support a team effectively. Prepare examples of how you’ve trained or supervised others in past positions. Highlight your ability to cultivate a safe and engaging work environment, which is key to operational success.
✨Prepare for Shift Scenarios
Think about potential scenarios you might face during a night shift. Be ready to discuss how you would handle issues that arise, such as staffing shortages or process deviations. This will illustrate your readiness to take charge and ensure smooth operations, even under pressure.