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For Companies At a Glance
- Tasks: Lead a dynamic sales team, drive revenue growth, and enhance customer satisfaction.
- Company: Join a reputable company in Great Yarmouth focused on exceptional customer service.
- Benefits: Enjoy a full-time, permanent role with a supportive work environment and career development opportunities.
- Why this job: Be part of a vibrant team culture that values leadership and customer relationships.
- Qualifications: Experience in customer account management and strong leadership skills are essential.
- Other info: Office-based role, Monday to Friday, 39 hours per week.
The predicted salary is between 28800 - 43200 £ per year.
P+S Personnel are pleased to be working on behalf of our clients who are currently recruiting for a Sales Team Leader to join their team based in Great Yarmouth on a full time, permanent basis.
Role Summary: With a strong emphasis on customer service and team leadership, you will be responsible for managing the internal sales and customer service team, driving revenue growth, and ensuring exceptional customer experiences. Working with the team your primary focus will be on building and maintaining strong relationships with existing customers, maximising customer satisfaction, and identifying opportunities for upselling and cross-selling. You will collaborate closely with various internal departments to streamline processes, resolve customer issues, and continuously improve the overall sales performance. This role requires a strategic mindset, exceptional leadership skills, and a passion for delivering outstanding customer service.
Main Responsibilities:
- Lead and develop the sales and customer service team, working with the sales manager setting performance targets, identifying coaching and mentoring needs within the team, and fostering a positive work environment.
- Conduct regular sales meetings and performance evaluations to align team members with company goals and foster continuous improvement.
- Work closely with the sales manager to develop and implement strategies to drive sales growth, focusing on customer retention, satisfaction, and revenue expansion.
- Build and maintain strong relationships with customers, understanding their needs, and acting as their point of contact.
- Monitor sales metrics, analyse data, and generate reports to track progress towards sales goals, identify trends.
- Ensure customer relationship management (CRM) systems and procedures are adhered to in line with ISO requirements.
- Hands on involvement with all aspects of costings.
- Identify opportunities for improvement.
- Manage and report KPI’s to sales manager.
Person Specification:
- Experience in customer account management.
- Strong leadership and team development skills.
- Exceptional customer service skills and a passion for exceeding customer expectations.
- Proficiency in using IT software/systems.
- Analytical results-oriented mindset with a strong drive to achieve and exceed sales targets.
- Ability to adapt in a fast-paced and dynamic work environment.
Additional Information:
Monday - Friday 39 hours per week. Office based. If this is a role you are interested in and available for, please apply online ensuring your CV is up to date.
Sales Team Leader employer: P & S Personnel
Contact Detail:
P & S Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Team Leader
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you demonstrate your ability to lead a sales team effectively and show how you can enhance customer satisfaction.
✨Tip Number 2
Prepare to discuss your leadership style and experiences in managing teams. Be ready to share specific examples of how you've motivated your team to achieve sales targets and improve customer service.
✨Tip Number 3
Research the latest trends in customer relationship management (CRM) systems. Being knowledgeable about these tools will demonstrate your commitment to improving sales processes and customer interactions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Sales Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and team leadership. Emphasise any previous roles where you managed a team or improved customer satisfaction, as these are key aspects of the Sales Team Leader position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic mindset. Mention specific examples of how you've driven revenue growth or improved team performance in past roles.
Highlight Leadership Skills: In both your CV and cover letter, focus on your leadership skills. Discuss how you've developed teams, set performance targets, and fostered a positive work environment to align with the company's goals.
Showcase Analytical Abilities: Demonstrate your analytical mindset by including examples of how you've used data to track sales metrics or identify trends. This will show your potential employer that you can contribute to continuous improvement in sales performance.
How to prepare for a job interview at P & S Personnel
✨Showcase Your Leadership Skills
As a Sales Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated team members and achieved sales targets.
✨Emphasise Customer Service Experience
Since the role heavily focuses on customer service, be ready to discuss your experience in managing customer relationships. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Data-Driven Questions
The job requires an analytical mindset, so expect questions about sales metrics and performance analysis. Brush up on how you've used data to drive sales growth and improve team performance in previous roles.
✨Demonstrate Adaptability
Given the fast-paced nature of the role, be prepared to discuss how you've adapted to changes in the workplace. Share examples of how you've handled challenges and maintained team morale during transitions.
