Onsite Engineers

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking Onsite Engineers to join their team based in London on a full-time, permanent basis.

Role Summary: To deliver onsite face to face technical support for a variety of clients. You will act as a point of contact for the client regarding technical support and as an escalation point for service desk engineers. You will build strong relationships with the clients to ensure they are happy with the service and engage in continuous improvement. You will build up excellent knowledge of the client’s ensuring documentation is meticulous to make sure continued support is as streamlined as possible.

Main Responsibilities:

• Resolve client issues and provide technical assistance to clients on site.
• Install, maintain and troubleshoot client hardware/software in line with company standards; reconfiguring and performing system upgrades as required.
• Respond appropriately to technical queries raised through prioritisation to meet KPIs and customer service expectations.
• Log and action all activity within the system following established Service Desk procedures.
• Maintain and update accurate client site documentation.
• Manage your support queue professionally and prioritise and resolve calls in line with SLAs whilst maintaining a high degree of customer service.
• To maintain a healthy and interactive relationship with your team members and clients.
• To propose improvements to client systems and services to continually improve their systems and the service the company provides to them.
• To assist with projects alongside the professional service engineers when appropriate.
• When not onsite at a client to work remotely with the Service Desk and be on standby for any ad-hoc, last minute or visits.

Qualifications and Experience:

• Demonstrable experience as a Service Desk Engineer.
• Demonstrable knowledge and support with Microsoft Windows Server / Desktop Environments.
• Experience with Microsoft 365, Backup/DRaaS and related technologies, Entra ID & IaaS.
• Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching).
• Excellent customer service & communication skills.
• Must hold a full UK driving license and have transport with Business Insurance.
• Knowledge of Intune & Conditional Access Technologies (desirable).
• Knowledge of Mimecast email security (desirable).

Person Specification:

• To show a genuine desire to continually improve your technical knowledge and skills through self-study.
• Self-motivated and ability to work on own initiative.
• Accuracy in work and attention to detail.
• Flexibility and adaptability to pick up visits at short notice.
• Ability to prioritise workloads and tasks.

Working Hours and Benefits:

• Monday - Friday, 08:00 - 18:00
• 25 days annual leave plus bank holidays.
• Ongoing learning and development opportunities.
• Cycle to work scheme and technology vouchers.
• Enhanced family leave.
• Celebration day - an additional day off each year to celebrate an occasion important to you.
• Salary sacrifice pension.
• 2 paid volunteer days.
• Company social events and competitions.
• Discount and Cashback Scheme.
• Group Income Protection.
• Life Insurance.
• EAP and Virtual GP Service.

If this is a role you are interested in, please apply online ensuring your CV is up to date.