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- Tasks: Engage with customers via email, phone, and chat to resolve inquiries and support sales.
- Company: Join a dynamic team in Great Yarmouth focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work environment.
- Why this job: Be part of a culture that values positive customer experiences and professional growth.
- Qualifications: Must have a strong work ethic, great communication skills, and ideally some customer service experience.
- Other info: Full-time hours with a clear path for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Customer Service Advisorto join their team based in Great Yarmouth on a full time, permanent basis. Role Summary: The ideal fit for this role will have a background in customer services and/or sales and be confident speaking with and supporting customers. But more important is finding someone passionate about delivering a positive customer experience that exceeds expectations. You will receive ongoing training and support from day 1 to help you understand the business and to support your professional development. Main Responsibilities: Dealing with customer enquiries and requests via email, phone and online chat. Supporting the Sales team by processing orders and providing quotes for customers. Resolving customer issues in a timely and professional manner. Person Specification: Have an excellent work ethic. Be polite, honest and personable. Have fluent, confident and upbeat phone etiquette. Be familiar with using a PC and have great written English. Ideally have previous experience in Customer Service and/or Sales roles. Working Hours and Benefits: Monday – Thursday 8:30 – 17:30 and Friday 8:30 – 16:30 The role has a competitive starting package and clear opportunity …
Customer Service Advisor employer: P & S Personnel
Contact Detail:
P & S Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also show the hiring team that you are proactive and ready to tackle challenges.
✨Tip Number 2
Practice your phone etiquette by engaging in mock calls with friends or family. Focus on being polite, upbeat, and clear in your communication, as this is crucial for a Customer Service Advisor role.
✨Tip Number 3
Research the company and its products or services thoroughly. Understanding their offerings will help you answer customer inquiries more effectively and demonstrate your genuine interest during the interview.
✨Tip Number 4
Showcase your passion for delivering exceptional customer experiences. Think of examples from your past roles where you went above and beyond for a customer, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and person specifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales. Provide specific examples of how you have successfully handled customer inquiries or resolved issues.
Showcase Your Communication Skills: Since the role requires excellent phone etiquette and written English, make sure to demonstrate these skills in your application. Use clear and professional language, and ensure there are no grammatical errors.
Express Your Passion for Customer Service: Convey your enthusiasm for delivering a positive customer experience in your cover letter. Share why you believe customer service is important and how you strive to exceed customer expectations.
How to prepare for a job interview at P & S Personnel
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer.
✨Demonstrate Your Communication Skills
Since the role requires excellent phone etiquette, practice speaking clearly and confidently. You might even want to do a mock call with a friend to refine your approach.
✨Prepare for Common Customer Scenarios
Think about potential customer inquiries or issues that could arise in this role. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Teamwork Experience
The job involves supporting the Sales team, so be ready to discuss how you've successfully collaborated with others in previous positions. This will show that you're a team player who can contribute positively to the workplace.
