Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to enhance customer onboarding and success in a SaaS environment.
- Company: Respected leader in digital compliance and quality management.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by optimising customer journeys and ensuring user satisfaction.
- Qualifications: Proven experience in SaaS customer success and empathetic leadership skills.
- Other info: Join a dynamic team focused on scaling and solving customer challenges.
The predicted salary is between 68000 - 92000 £ per year.
Scale a high-performing team in a mission-led SaaS environment.
Are you an experienced SaaS Operator who knows that true Customer Success is built on strategy, data, and the willingness to meet a client face-to-face when things get tough? My client is a respected leader in digital compliance and quality management. Due to consistent growth and the increasing scale of their customer base, they are now looking for a dedicated Customer Success Manager to lead their onboarding and success functions. You will inherit a hardworking, friendly, and established team that has been instrumental in the company’s success to date. Your role is to provide the senior-level structure and strategic vision to help them and the business reach the next level.
The Mission: Lead, Scale, and Solve
You will own the entire post-sales lifecycle. This is a pivotal role for a leader who excels at refining onboarding journeys and ensuring every user sees undeniable ROI.
Salary: £80,000
Location: Uxbridge (Near J4/M4)
Pattern: Hybrid (3 days in-office)
Team size: 10 (including Team Leaders)
Why This Role is Different
Unlike enterprise-only roles, this position focuses on a B2B SaaS model with high-volume, owner/manager user accounts. You are optimising a scalable engine for thousands of users across a mission-critical sector.
Key Responsibilities:
- Strategic Leadership: Inherit and empower a high-functioning team, introducing the scalable playbooks and professional structure needed for the company's next phase of growth.
- The
Head of Customer Success & Onboarding (SaaS) in Uxbridge employer: P. Moe Talent Collective
Contact Detail:
P. Moe Talent Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success & Onboarding (SaaS) in Uxbridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the SaaS industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those face-to-face meetings! If you land an interview, make sure you’re ready to discuss how you can turn around client relationships and prove value. Bring examples of your past successes and be ready to share your strategic vision for customer success.
✨Tip Number 3
Show off your empathy! In interviews, highlight your experience in mentoring teams and handling tough conversations. Employers want to see that you can lead with both strength and compassion, especially in a high-stakes environment like SaaS.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in being part of our mission-led team!
We think you need these skills to ace Head of Customer Success & Onboarding (SaaS) in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in SaaS and customer success, and don’t forget to mention any specific achievements that showcase your ability to lead and scale teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your previous roles have prepared you for this position. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've turned around tough client relationships or improved onboarding processes. We love seeing candidates who can demonstrate their 'fixer' mentality with real-life stories.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at P. Moe Talent Collective
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of the SaaS model, especially in a B2B context. Familiarise yourself with the company's products and how they deliver value to clients. This knowledge will help you articulate your vision for customer success and onboarding during the interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've empowered teams in the past. Think of specific examples where you've introduced scalable playbooks or improved team performance. This will demonstrate your ability to lead and inspire the existing team.
✨Be Ready for Tough Conversations
Since this role involves turning around relationships with dissatisfied clients, be prepared to discuss how you've handled difficult situations before. Share stories that highlight your resilience and empathy, showing that you can navigate tough conversations while maintaining client trust.
✨Focus on Value Realisation
Understand the importance of translating product usage into tangible ROI for customers. Be ready to discuss strategies you've implemented in previous roles to reduce Time-to-Value and improve retention rates. This will show that you're aligned with the company's mission and goals.
